They must had took the week off. Grab the money and hit the road . If I ever get my money back , Never Again For Me . You can email them all you want but you're just wasting your time . Or call them. 🤣 .. FORGET ABOUT IT .. 🤣 .. Kind of job I need where you don't have to do anything .. government jobs ..
LI
Lion
Horrible Customer Service...beyond bad!
3 days no agent to answer the phone lines! Trump should immediately can every single employee at the US Mint!
DH
David H.
Bought 5 firststrike walking liberty…
Bought 5 firststrike walking liberty coins supposed to be. 999 silver they are supposed to be pcgs certified they are not verified by pcgs with numbers on the sticker they said they were counterfeit also took them to a trusted coin shop. They liberty coin verified they were counterfeit so I cut one in half and the are brass
TO
Tom
Extremely Disappointed
Extremely Disappointed – Long-Time Customer Walking Away
I’ve been a loyal U.S. Mint customer for years and spend a significant amount of money with them annually. Unfortunately, my recent experience has convinced me to cancel all of my subscriptions.
My issue sounds remarkably similar to a review posted by Steve Sazegari on Trustpilot. In his case, an order was apparently canceled after a payment issue despite repeated inquiries about the status of the order. In my case, my credit card expired and I promptly updated it. I was then informed that I also needed to manually update each subscription separately. As a result, I missed out on highly sought-after releases, including 250th Anniversary products.
What is most frustrating is that customers who have demonstrated a willingness to buy are losing their place in line due to administrative or payment-processing issues, only to see the same products later trading at significantly higher prices on the secondary market.
I cannot say whether this is intentional, but when multiple customers report similar experiences involving canceled orders, payment issues, lack of notification, and missed opportunities to purchase limited-edition products, it raises serious concerns about how customer orders are being handled.
Rather than continue investing thousands of dollars annually with the U.S. Mint, I’ve chosen to cancel all of my subscriptions and put that money elsewhere.
As a long-time customer, I expected a system designed to help customers complete their purchases not one that makes it easy for them to lose access to products they have been waiting months to receive.
SS
Steve S.
Customer Fraud
I placed an order on 11/15/2025 Order # USM21491664. But there was a delay in the order production. I called US- Mint customer service several times January, February and March 2026, every time I was told the product is not ready yet. Finaly, at late March 2026, I noticed they have canceled my order without informing me. They claim they have informed me via email about payment problem. However, I did not receive any email from them. Despite, they had several credit cards in my payment walt on their web site. eventually I had to reorder the same coins at a much higher price. I requested a refund, for the overpayment. But they refused. So, I like to request that my claim to be revisited. But they do not care
GC
Gene C.
US mint is a china based store selling…
US mint is a china based store selling fake coins...it is not the "UNITED STATES MINT" ...BUYER BEWARE THESE ARE FAKE COINS
ST
Sam T.
SCAM
SCAM. Do not use this scammer company. Not located in the states. But in China. VOID GETTING RIPPED OFF.
CB
Cindy B.
Bought (6) 1 oz silver coins
Bought (6) 1 oz silver coins. 2 Peace 2 Morgan and 2 eagle silver dollars. Supposed to be 1 ounce of pure silver. Just tested them…. Not real silver! Scam. Out $135. Disputing. Hopefully I get my money back. They come in sealed cases probably so you won’t test them. I had to break open the case to fund there fake. SCAM.