USA JacketReviews of usajacket.com

Great service and customer support, very quick and easy to deal with. I ordered a jacket that unfortunately was too big, but I got great help to solve my issue within 24 hours.

This company are horrendous, they WILL take your order, send your the worst item of clothing you’ve ever seen and promise you a refund. You will never receive your money back. A woman named LISA AMBER will contact you with many promises and screen shots of FALSE bank papers and LISA AMBER will request you remove your reviews so they can continue their SCAM. PLEASE DO NOT USE USA JACKETS OR UJACKETS BOTH ARE THE SAME COMPANY

I would not recommend doing business with this company. I needed a different size and contacted customer service. I have tried three times to contact them and have yet to receive a response. Beware-if you make a purchase you will be stuck with what you get.

Excellent experience. I ordered the Never Kiss Man in a Christmas Sweater. Made well, fit nice. It even had the silver lapel piece I loved. Correspondence was prompt and pleasant. Would love to have this coat in red.

This site is a scam. I ordered a sweater for a friend during the Boxing Day sale. After waiting the "guaranteed" 12-15 days, I reached out and was told the order was still processing. A few days later I reached out again and was told that the supplier ran out of material and they had to cancel my order. For over a week now, I have been chasing for my refund. They have told me multiple times now that there is a technical error but it feels like they are lying and refusing to refund me my money. I don't know if they are hoping customers give up on receiving a refund but note of caution, DON'T BUY ANYTHING FROM THEM. They have even attempted to send me screenshots of the refund but it has all been lies. GO TO YOUR BANK NOW and ask them to help you get your money back. This is the only way.

I bought the John Dutton Yellowstone Season 3 Leather Jacket for my husband’s birthday. Unfortunately, the fit wasn’t right. I contacted customer service and their response was quick and they offered a couple of ways to fix my issue. I was impressed with the customer service I received. I appreciated the quick responses to all my emails. My husband loved the jacket.

For my experience the customer service was good. I explain the problem of the size and they where more than happy to help me. Thank you for you service

Ordered the Beth Harmon Queens Gambit Jumper for the other half and I can quite simply say its the worst jumper I have ever seen for the money charged. The quality of the material was terrible (very hard/stiff vs expectation/picture), the neckline is nothing like as advertised and the cuffs are separate items attached. Overall very poor quality and certainly nothing like as advertised. DO NOT BUY THIS ITEM! On the plus side, USA Jacket have responded and offered some compensation but even with this taken into account the cost is way too high for the quality of garment received