USA JacketReviews of usajacket.com

Garbage. Sizing charts are way off. Bought a shirt as a gift and by the time it was opened the deadline for return or exchange had expired so they made no effort to make it right. How about instead of hiding behind a hard deadline, you make an actual effort to please a customer? Maybe they'll come back. Ridiculously expensive as well.

Review: I received a defective jacket that did not match the description (wrong color, damaged lining, and a strong cigarette smoke odor). When I requested a return, they claimed their warehouse was under maintenance and promised me a 100% full refund within 7–10 business days if I kept the item. The deadline has long passed, and the money never arrived. I’ve had to file a formal dispute through my bank to get my money back. Unreliable company, avoid doing business with them!

All the pictures you see on this website are fake—they’re taken from other websites. This is definitely a scam. If you don’t want to become a victim of fraud, do not place any orders.

Every photo on this website is stolen from other brands and you will not recieve what's in the photos.i know this becuase they stole my photos and it's an ongoing battle dealing with their scammy fraudulent practices.

This is one of the worst companies I've ever dealt with in 54 years of my life. I ordered Mr. Robot jacket from the website because it looked great in the picture. The order was placed on 01/18/2026. It said 13-15 days, Free shipping. Almost a month later, still NO product, so I contacted the customer service. The notorious Lisa Amber answered my emails, saying they cannot refund my money because the shipment is on its way. I got the jacket almost 2 months after on 03/09/2026; the sender was from Pakistan. Since my son liked the jacket enough and I had no energy to fight, get the return label and return to Pakistan, we kept it. Then a few weeks later, FedEx billed me for another $19 to pay the tax for importing the goods. I emailed to Lisa Amber and told her that this was supposed to be Free shipping (it's in my order slip). She highlighted a fine print on their website how customers are responsible for import/taxes. Unbelievable! Did we even know it's coming from Pakistan for 2 months? The website is USA jacket, not Pakistan jacket!! On the website, it says 12-15 days, Free shipping. This is the worst company ever. I had to pay the $19 because it'll go to collection if I don't. Do NOT purchase anything from this company.

Product didn't even look like the picture ordered. Also was later billed for duty or import tax charges of some type. Do not buy from this company.

Scam scam scam

I received a counterfeit starter jacket