USA Clean Energy Association & Revolution SolarReviews of usacea.org

Response from USA Clean Energy Association & Revolution SolarJan 19, 2024

Dear [debgjeffyahoo.com], Thank you for taking the time to provide your feedback. Hearing from our customers is essential for us to improve and provide the best service possible. I am truly sorry to hear about the difficulties you have experienced with your solar panel installation. It is concerning to learn that your system has failed inspection multiple times and is still not operational. This is certainly not the level of quality and service we aim to deliver at Revolution Solar. Please accept our deepest apologies for the inconvenience and frustration this has caused. We understand the seriousness of your concerns, especially regarding the impact on your property. We are committed to resolving this issue as swiftly and efficiently as possible. We will be reaching out to you promptly to address the inspection failures and to ensure that your solar panels are installed correctly and functioning as they should. Your experience is important to us, and we want to make things right. In the meantime, we encourage you to contact us directly at 1-888-661-2217, so we can prioritize your case and provide immediate assistance. Our team is ready to work closely with you to resolve this matter to your satisfaction. Thank you again for sharing your experience. We are dedicated to ensuring that your solar panel installation is completed to the highest standard and that any concerns you have are fully addressed. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 22, 2024

Dear Lisa Gobie, Thank you for reaching out to share your experience regarding the purchase and installation of your solar panels with Revolution Solar. We are glad to hear that the initial buying and installation process went smoothly for you. However, I am truly sorry to hear about the challenges you've faced post-installation, particularly with the inspection process and the lack of communication from our team. This is not the level of service we aim to provide, and we understand how frustrating and inconvenient this must be for you. Please accept our sincerest apologies for any distress and inconvenience caused by these delays and our communication shortcomings. We are taking your concerns very seriously. We will be reaching out to you directly to resolve the inspection issue as quickly as possible. It's important to us that your solar panels are fully operational and that you can start benefiting from your investment without further delay. I also want to assure you that we will be investigating why the scheduled inspection did not occur as planned and why there was a lack of communication on our part. We are committed to improving our processes to ensure that such issues do not recur. We invite you to contact us directly at 1-888-661-2217, so we can give this matter the immediate attention it deserves. Your satisfaction is our top priority, and we are dedicated to resolving this issue to your satisfaction. Thank you again for bringing this to our attention, Lisa. We are eager to address your concerns and ensure that you have a positive overall experience with your solar panel system. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 19, 2024

Dear Lisa, Thank you for sharing your feedback with us. We take every comment from our customers seriously, as it helps us identify areas where we need to improve. I am very sorry to hear about your experience regarding the rebates and the lack of response from our team. Providing accurate information about rebates and maintaining open communication are fundamental aspects of our service at Revolution Solar. Please accept our sincerest apologies for any confusion or inconvenience this may have caused. We understand the importance of the rebates in making solar installations financially viable, and we are committed to addressing your concerns promptly. We will be reaching out to you directly to understand the specifics of your situation and to provide clarity and assistance regarding the rebates you were expecting. We also acknowledge and take responsibility for the lack of communication you have experienced. This is not the standard of customer care we strive for, and we are taking immediate steps to ensure that your queries are answered and concerns are resolved as quickly as possible. In the meantime, we encourage you to contact us directly at 1-888-661-2217, so we can give your case the attention it deserves. We are here to support you and ensure that you receive all the benefits associated with your solar installation. Once again, thank you for bringing this to our attention, Lisa. We are eager to resolve this issue and restore your confidence in Revolution Solar. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 12, 2024

Dear Nathan Hughes, First and foremost, I want to sincerely apologize for the frustration and inconvenience you have experienced with the installation and current status of your solar system. Thank you for bringing these issues to our attention. We deeply regret that your journey with us has not been up to the high standards we strive to maintain. We understand how disappointing and distressing it can be to face such delays and communication challenges. Please know that it is never our intention to leave our clients feeling unsupported or misinformed. We are taking your feedback very seriously and are committed to resolving these issues as swiftly and efficiently as possible. Regarding the varied explanations you've received and the issue with the necessary inspections, we acknowledge our responsibility in this matter. We are actively working to rectify the situation and ensure that your system is up and running correctly. We will reach out to you today to discuss the next steps and provide a clear, cohesive plan to resolve these issues to your satisfaction. We value your patience and trust in us, and we are dedicated to restoring both. Please expect a call from our team to discuss a prompt and effective solution. Your experience is important to us, and we are committed to making this right. Thank you again for your honest feedback. It is crucial in helping us improve and ensure that we provide the service our customers deserve. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 12, 2024

Dear Edwin Strader, Thank you so much for taking the time to share your experience with Revolution Solar. We are thrilled to hear that your journey with us, from installation to the one-year mark, has been satisfying and rewarding. It's wonderful to know that the solar panels have met your expectations and that our team could contribute positively to this experience. We are particularly pleased to hear that you found our service great from start to finish. Our team strives to ensure a seamless and supportive process for all our clients, and your acknowledgment of this effort is truly appreciated. As you continue to enjoy the benefits of your solar panels, please remember that we are always here to support you with any future needs or questions you might have. We look forward to the possibility of assisting you again and encourage you to keep us informed about your solar journey. Thank you once more for choosing Revolution Solar and for your encouraging feedback. Your satisfaction is our top priority, and we're committed to continuous improvement in our services. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 12, 2024

Dear Sharon, Thank you very much for your recommendation and for taking the time to write this review. We're delighted to hear that you appreciated our efforts in keeping you updated throughout the project. Communication is key, especially in dynamic situations, and we're glad that our team was able to accommodate your needs effectively, especially during the unforeseen emergency. It's heartening to know that our understanding and flexibility in rescheduling the electrical work made a difference in your experience with us. We always strive to adapt to our clients' circumstances while ensuring the project progresses smoothly. If you have any further needs or questions about your solar system, please don't hesitate to reach out. We're here to assist you at any stage. Your feedback is invaluable to us, and we look forward to continuing to provide you with high-quality service in the future. Thank you once again for choosing Revolution Solar and for your kind words. We're here to support your sustainable energy journey every step of the way. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 9, 2024

Dear George, We are sincerely grateful for your feedback and are relieved to hear that our team was able to assist you effectively during the challenges with the utility company. It's our top priority to ensure not just a smooth installation process, but also to provide support and solutions during unexpected difficulties. We apologize for the inconvenience you faced due to the missed schedules and paperwork issues with your utility company. It's disheartening to know that your family had to endure a period without power. However, we're glad that our installers were able to offer temporary lighting solutions and advocate on your behalf to rectify the situation swiftly. At Revolution Solar, we understand that the installation process can sometimes involve complexities, and we're committed to making it as hassle-free as possible for our customers. It's heartening to know that our team's efforts were beneficial in keeping your lights on and mitigating the frustration. We appreciate your patience and trust in us during this process. Please don't hesitate to reach out if there's anything more we can do to assist you or enhance your experience with solar energy. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 9, 2024

Dear Customer, Thank you for taking the time to share your positive experience with us. We're delighted to hear that your journey with Revolution Solar has been smooth and problem-free. Our team strives to provide exceptional service and a seamless experience to all our customers, and it's rewarding to know we've succeeded in your case. If you have any further feedback, suggestions, or if there's anything specific you particularly appreciated about our service, we would love to hear from you. Your insights help us continue to deliver the best possible service. Thank you once again for your support and for choosing Revolution Solar. We look forward to serving you in the future. Sincerely, Revolution Solar