USA Clean Energy Association & Revolution SolarReviews of usacea.org

Response from USA Clean Energy Association & Revolution SolarFeb 9, 2024

Dear Cindy Lane, Thank you for taking the time to share your feedback regarding your experience with Revolution Solar. We deeply regret hearing about the challenges and disappointments you've faced, from the high-pressure sales tactics to the delays in installation and activation of your solar panels, and most significantly, the issues surrounding the IL Shines Program incentives. Your situation is concerning, and we take these matters very seriously. First and foremost, I want to extend our sincerest apologies for the frustrations you've encountered and the apparent lack of support and communication from our side. This is not the customer experience we aim to provide, nor does it reflect the values we hold as a company. We understand the importance of the IL Shines Program incentives in making solar energy more accessible and affordable, and it's disheartening to learn of your difficulties in securing the benefits you were promised. We are immediately taking steps to investigate your claims, particularly regarding the IL Shines Program credits and our suspension as a vendor. It's crucial to us that any discrepancies or misunderstandings are promptly rectified, and that we uphold the highest standards of integrity and customer care. - A dedicated customer service specialist will reach out to you within the next 24 hours to address your concerns directly. We aim to provide a comprehensive update on your IL Shines Program credits and work diligently to resolve any outstanding issues to your satisfaction. - We are reviewing our sales practices to ensure transparency and fairness, aligning with our commitment to providing our customers with a pressure-free, informative decision-making process. - We acknowledge the importance of reliable customer support, especially for technical issues. We are committed to improving our response times and availability to ensure that you and all our customers receive timely and effective assistance when needed. Your trust in Revolution Solar is paramount, and we are dedicated to restoring that trust by addressing your concerns thoroughly and transparently. While we regret that your experience has led you to advise others against our services, we are committed to learning from this feedback and making the necessary improvements to serve you and all our customers better. Thank you again for bringing these issues to our attention. We hope to not only resolve the current situation to your satisfaction but also to demonstrate our commitment to excellence and customer satisfaction in all aspects of our service. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 22, 2024

Dear Jayme Kraft, Thank you for sharing your experience with us. We take your feedback seriously, as it is essential for us to understand where we need to improve. I am truly sorry to hear about the numerous challenges and disappointments you have encountered with Revolution Solar. Your experience, from the delayed hookup of the panels to the issues with repairs and reimbursement, falls far short of the service standards we strive to uphold. Please accept our sincerest apologies for the frustration and inconvenience this has caused you. The delay in getting your panels operational and the subsequent issues with the power company credits are concerning. We are committed to investigating this matter thoroughly and ensuring that your system is functioning as it should, including proper transmission of credits to your power company. Regarding the damage to your home and the lack of follow-up for repairs and reimbursement, this is unacceptable, and we will be addressing it immediately. We will reach out to you directly to ensure that the necessary repairs are completed and that the promised reimbursement is processed without any further delay. The communication issues you've experienced are also a major concern for us. We are reviewing our customer service processes to enhance our responsiveness and ensure that our team provides consistent and helpful information to our customers. We invite you to contact us directly at 1-888-661-2217 so that we can give this matter the immediate attention it requires. It's important to us that we resolve these issues to your satisfaction and that your experience with your solar system improves significantly. Thank you again, Jayme, for bringing these matters to our attention. We are committed to rectifying these issues and ensuring that your experience with Revolution Solar is a positive one. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 22, 2024

Dear Lisa Gobie, Thank you for reaching out to share your experience regarding the purchase and installation of your solar panels with Revolution Solar. We are glad to hear that the initial buying and installation process went smoothly for you. However, I am truly sorry to hear about the challenges you've faced post-installation, particularly with the inspection process and the lack of communication from our team. This is not the level of service we aim to provide, and we understand how frustrating and inconvenient this must be for you. Please accept our sincerest apologies for any distress and inconvenience caused by these delays and our communication shortcomings. We are taking your concerns very seriously. We will be reaching out to you directly to resolve the inspection issue as quickly as possible. It's important to us that your solar panels are fully operational and that you can start benefiting from your investment without further delay. I also want to assure you that we will be investigating why the scheduled inspection did not occur as planned and why there was a lack of communication on our part. We are committed to improving our processes to ensure that such issues do not recur. We invite you to contact us directly at 1-888-661-2217, so we can give this matter the immediate attention it deserves. Your satisfaction is our top priority, and we are dedicated to resolving this issue to your satisfaction. Thank you again for bringing this to our attention, Lisa. We are eager to address your concerns and ensure that you have a positive overall experience with your solar panel system. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarDec 11, 2023

Dear Amy, Thank you for taking the time to leave a review and bringing these issues to our attention. We sincerely apologize for the communication challenges you've faced and any confusion or inconvenience caused by the discrepancies in the panel installation and the subsequent paperwork. We understand how essential clear communication is, especially in a project as significant as installing solar panels. It's concerning to hear that you have had difficulty getting the necessary information and responses from our team. We are committed to ensuring that our clients have all the necessary information and support throughout the process. Regarding the variation in the number and type of panels from the original contract, we will investigate this matter immediately to understand what led to these changes and ensure that the installed system meets your electricity needs. We are also sorry to hear about the delay in receiving the promised check. We will expedite this and ensure it is delivered to you as soon as possible. Your feedback on the need for better explanations of the paperwork is well-received. We strive to make all aspects of our service user-friendly, and this includes making sure our clients fully understand each step of the process. We will work on improving how we communicate and explain these documents. We will reach out to you today to address each of these points and provide the necessary assistance and information. Your satisfaction is crucial to us, and we are dedicated to resolving these issues promptly and efficiently. Thank you again for your feedback, and we look forward to the opportunity to improve your experience with Revolution Solar. Sincerely, Revolution Solar