USA Clean Energy Association & Revolution SolarReviews of usacea.org

Response from USA Clean Energy Association & Revolution SolarFeb 5, 2024

Dear Taina, Thank you for taking the time to share your feedback on your experience with Revolution Solar. We truly appreciate your honesty and the opportunity to learn from your insights. We're glad to hear that your overall experience was good, though we understand that the delays you encountered were less than ideal. Timeliness is an important aspect of customer satisfaction, and we apologize for any inconvenience the extended timeline may have caused you. Your patience and understanding in this matter are greatly valued. It's encouraging to know that you are now using solar energy, and we hope that, despite the delay, the system is meeting your expectations and contributing positively to your energy needs. At Revolution Solar, we're committed to improving our processes to ensure that our services are delivered more efficiently and that our customers receive the support and communication they deserve throughout their solar journey. We would love to hear more about your current experience with the solar system and if there's anything more we can do to support you or enhance your satisfaction with our products and services. Your feedback is crucial in guiding our efforts to provide better service and support to our customers. Should you have any further comments, questions, or need assistance with your solar system, please feel free to reach out directly. We're here to help and ensure that your solar experience is as positive and rewarding as possible. Thank you once again, Taina, for choosing Revolution Solar. We look forward to continuing to serve you and to any opportunity to improve your experience with us. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 9, 2024

Dear Caleb, Thank you for taking the time to provide us with your valuable feedback. We're pleased to hear that you found our team responsive initially, but we apologize for any delays experienced during the permitting process. Your insight helps us identify areas where we can improve our communication and efficiency. Regarding the monitoring app, we regret that this information was not relayed to you earlier. This app is an important tool for our customers to track their solar system's performance, and we understand how beneficial it can be. We will ensure that our team communicates more effectively about all the features and benefits available to you. We are committed to improving our service based on your experience, and we would like to follow up with you directly to address any outstanding concerns or questions you may have. Please expect a reach out from our team soon. Thank you for choosing Revolution Solar, and we appreciate your patience and feedback as we strive to provide the best possible service. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarNov 14, 2023

Dear Agent, Thank you for taking the time to provide feedback on your experience with Revolution Solar. We sincerely apologize for the initial communication challenges you faced. It's important to us that our customers feel heard and responded to promptly, and we regret that we didn't meet this expectation in the beginning. However, we are glad to hear that once communication improved, the process went smoothly. It's reassuring to know that our team's professionalism and efficiency, particularly in completing a large installation in one day safely, met your expectations and resulted in a positive outcome. We are committed to continuous improvement, and your feedback is invaluable in this process. We will reach out to you today to discuss this further and ensure that all your concerns are addressed. Thank you again for choosing Revolution Solar, and for recognizing the hard work of our team. We're here to support you in any way we can. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarNov 7, 2023

Hello Angel, Thank you for your positive feedback and for recommending our service. We're glad to hear that our technician's punctuality and efficiency met your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. Best regards, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarAug 30, 2023

Hello Francis, Thank you for your positive feedback. We're thrilled to hear about your seamless experience with our team. Our aim is always to ensure that our customers have a hassle-free experience and to provide them with all the information they need. Should you have any further questions or require assistance in the future, please don't hesitate to reach out. Warm regards, The Revolution Solar Team

Response from USA Clean Energy Association & Revolution SolarAug 29, 2023

Hello Dean, Thank you for your feedback and the 4-star review. We're pleased to know that you found our installation process professional and that we were able to meet your specific requirements. Your positive experience with our team is something we always strive for. If you have any further queries or suggestions to make your experience a 5-star one, please feel free to reach out at any time. Best wishes, The Revolution Solar Team

Response from USA Clean Energy Association & Revolution SolarJun 14, 2023

Thank you for the review Darilyn. Just to clarify, Revolution Solar is a local company. Although we have grown to service states outside of Illinois, Revolution was founded and is still headquartered in Mokena, IL. We are glad that we were able to take care of you.