USA Clean Energy Association & Revolution SolarReviews of usacea.org

Response from USA Clean Energy Association & Revolution SolarJan 24, 2024

Dear Glen Hall, Thank you for reaching out and sharing your concerns. We are genuinely sorry to hear about the difficulties you've been experiencing with the installation and activation of your solar equipment, as well as the lack of response to your inquiries. This is certainly not the level of service we strive to provide, and we understand your frustration. Please be assured, we are taking immediate action to address this. We are committed to ensuring your system is up and running as quickly as possible. Our team will reach out to you today to resolve these issues and ensure that your experience with Revolution Solar improves moving forward. We value your patience and sincerely apologize for any inconvenience caused. Your feedback is crucial in helping us enhance our services. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 24, 2024

Dear Jim Hessenius, First and foremost, thank you for taking the time to provide your feedback. We sincerely apologize for the delays and frustrations you've experienced with the installation process. It's clear that we have not met the expectations set at the beginning of this project, and for that, we are truly sorry. We take full responsibility for the issues you've faced and the lack of timely communication. The situation you described is not indicative of the standards we strive to uphold at Revolution Solar. We understand that the delays and our response have been unsatisfactory, and we are committed to rectifying this situation. To address your concerns directly and expedite the completion of your installation, our team will be reaching out to you today. We are also reviewing our partnership with our subcontractors, including Tru Solar, to ensure better coordination and efficiency in our processes. Please know that we value your business and are dedicated to resolving this matter to your satisfaction. Your experience provides us with important insights that we will use to improve our service delivery. Thank you for your patience and understanding as we work to resolve this. We are committed to ensuring a positive outcome for you. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 19, 2024

Dear Jadd Warner, Thank you for taking the time to leave such a positive review about your experience with Revolution Solar. We are delighted to hear that you had a great experience with our team, especially with Mike, our sales representative. It's wonderful to know that our customer service met your expectations. At Revolution Solar, we strive to provide exceptional service and support to all our clients, and hearing your feedback is incredibly rewarding. Mike, along with our customer service team, is dedicated to ensuring that every interaction with our clients is positive and helpful. We're also grateful that you would recommend us – there's no higher compliment than a satisfied customer sharing their positive experience with others. Your endorsement means a lot to us and helps us continue to grow and serve more customers like you. If you have any further needs or questions about your solar solution, please don't hesitate to reach out. We're here to provide ongoing support and ensure that you continue to be satisfied with your solar experience. Thank you once again, Jadd, for choosing Revolution Solar and for your kind words. We look forward to serving you in the future! Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 19, 2024

Dear Kim Shaffer Croston, Thank you so much for sharing your experience with Revolution Solar. We truly value the time you've taken to provide this feedback, as it is essential in helping us enhance our service quality. I'm deeply sorry to hear about the difficulties you've faced during your solar installation process. It's very concerning to us that your experience has been marked by communication issues and missed deadlines, particularly when we strive to offer seamless and efficient service. Please accept our heartfelt apologies for any inconvenience and frustration this has caused. We take your concerns seriously and are committed to making things right. I want to assure you that we will be reaching out to you today to discuss the specifics of your situation and to expedite a resolution. It's our priority to ensure that the remainder of your installation is handled with the utmost care and efficiency. Understanding that each region, including Iowa, has its unique challenges, your feedback is invaluable in helping us improve our services and communication strategies in these areas. We're dedicated to learning from your experience to prevent similar issues in the future. Please feel free to contact us directly at 1-888-661-2217 for further assistance or to continue this conversation. Our team is ready to provide the support and answers you need, and I am personally available should you wish to discuss any aspect of your installation process or concerns. Thank you again, Kim, for bringing this to our attention. We are committed to turning your experience around and ensuring that your solar installation journey with Revolution Solar reflects the high standards we aspire to deliver. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 22, 2024

Dear Jayme Kraft, Thank you for sharing your experience with us. We take your feedback seriously, as it is essential for us to understand where we need to improve. I am truly sorry to hear about the numerous challenges and disappointments you have encountered with Revolution Solar. Your experience, from the delayed hookup of the panels to the issues with repairs and reimbursement, falls far short of the service standards we strive to uphold. Please accept our sincerest apologies for the frustration and inconvenience this has caused you. The delay in getting your panels operational and the subsequent issues with the power company credits are concerning. We are committed to investigating this matter thoroughly and ensuring that your system is functioning as it should, including proper transmission of credits to your power company. Regarding the damage to your home and the lack of follow-up for repairs and reimbursement, this is unacceptable, and we will be addressing it immediately. We will reach out to you directly to ensure that the necessary repairs are completed and that the promised reimbursement is processed without any further delay. The communication issues you've experienced are also a major concern for us. We are reviewing our customer service processes to enhance our responsiveness and ensure that our team provides consistent and helpful information to our customers. We invite you to contact us directly at 1-888-661-2217 so that we can give this matter the immediate attention it requires. It's important to us that we resolve these issues to your satisfaction and that your experience with your solar system improves significantly. Thank you again, Jayme, for bringing these matters to our attention. We are committed to rectifying these issues and ensuring that your experience with Revolution Solar is a positive one. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 19, 2024

Dear Greg and Pamela Jenn, Thank you for taking the time to share your concerns with us. We understand how important clear and honest communication is, especially when it comes to financial matters such as rebates and investments in solar energy. I am truly sorry to hear about your experience and any misunderstandings regarding the government rebate. At Revolution Solar, we strive to provide accurate and transparent information about all aspects of solar installation, including any available rebates or incentives. If there has been any miscommunication or misinformation provided on our part, please accept our sincere apologies. To address this issue promptly and thoroughly, we will be reaching out to you directly to clarify the details of the government rebate program and to understand where the breakdown in communication may have occurred. Our goal is to ensure you have all the correct information and to rectify any mistakes that were made. We also encourage you to contact us at your earliest convenience so we can discuss this matter in more detail. You can reach our customer care team at 1-888-661-2217, or you can contact me personally via email. Your satisfaction and understanding are our top priorities, and we are committed to resolving any concerns you have. Please know that we take your feedback seriously, as it helps us improve our services and the way we communicate important financial information to our customers. Thank you again for bringing this to our attention, Greg and Pamela. We are here to support you and provide clarity on this matter. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 19, 2024

Dear Kyle Larson, Thank you for sharing your experience with us. We highly value your feedback as it is essential in helping us improve our services. I'm truly sorry to hear about the challenges and disappointments you've faced with the communication and management of your solar project. The situation you've described, particularly the delays and issues with project management, is not reflective of the standards we aim to uphold at Revolution Solar. Please accept our sincerest apologies for any frustration and inconvenience this has caused. The issues regarding the installation and the missing equipment are concerning, and we take full responsibility for the shortcomings in this process. We are committed to rectifying these issues as quickly as possible. I assure you that we will reach out to you immediately to address the outstanding concerns, particularly the missing equipment, and to ensure that everything is resolved to your satisfaction. Your experience with multiple project managers and the lack of efficient coordination is something we are taking seriously. We are reviewing our internal processes to identify and implement improvements in our project management and communication strategies. In the meantime, we invite you to contact us directly at 1-888-661-2217, so we can expedite the resolution of your concerns. Your feedback is invaluable in helping us enhance our customer service, and we are eager to turn your experience around. Thank you again, Kyle, for bringing these issues to our attention. We are committed to ensuring that your solar installation meets the high-quality standards and efficiency that Revolution Solar is known for. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 19, 2024

Dear Cliff Van Zandt, Thank you for taking the time to share your experience with us. We greatly appreciate your feedback as it is vital for us to understand how we can improve our services. I am genuinely sorry to hear about the challenges you have faced with our service after the installation of your solar system. The issues you've outlined, particularly concerning the performance of the system and the delayed response to your concerns, are not in line with the level of service we aim to provide at Revolution Solar. Please accept our sincerest apologies for the frustration and inconvenience this has caused. We take your concerns very seriously, and I want to assure you that we are committed to resolving these issues promptly. We will be reaching out to you immediately to address the performance issues of your solar system and to ensure that the promised bonus check is issued without further delay. Your feedback regarding the difficulty in reaching our team and the unsatisfactory responses you have received is concerning. We are reviewing our customer service processes to enhance our responsiveness and ensure that our team provides accurate and helpful information. We would also like to invite you to contact us directly at 1-888-661-2217, so we can prioritize the resolution of your issues. Our goal is to ensure that you are fully satisfied with your solar system and the service you receive from us. Thank you again, Cliff, for bringing these matters to our attention. We are eager to address your concerns and demonstrate the high level of customer care that Revolution Solar is committed to providing. Sincerely, Revolution Solar