Figured'Art USAFigured'Art USA stands at the forefront of the paint by numbers, diamond paintings, and DIY arts industry as the premier brand. With a commitment to creativity and innovation, we offer a wide range of artistic experiences for enthusiasts of all skill levels.
Figured'Art USA (usa.figuredart.com) has 153 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Diana G.
Responded very quickly to my request. Great customer service.
Response from Figured'Art USAOct 28, 2024
Thank you so much for your kind words! I'm really glad to hear that you had a positive experience. We always strive to provide the best service possible, and it means a lot to know that our efforts are appreciated. If you have any more questions or need assistance in the future, please don’t hesitate to reach out!
Kimmie C.
Beautiful pics but I have waited for a week now for my package. .I will not order from this company again. It takes to long . I received a tracking number but when I type it in the usps has not received the pk yet I do not recommend. I can buy from Amazon and get better service..
Response from Figured'Art USAOct 28, 2024
Thank you for reaching out! We strive to provide timely support and delivery. We offer a wide selection of paint by numbers and diamond painting kits. Kits marked with a GREEN LABEL on our website have a shipping period of 1-4 days, while those with a BLUE LABEL are shipped from our main workshop and typically have a delivery timeframe of 1-3 weeks. Feel free to reach out to our customer support at [email protected] for any immediate concerns.
Consumer
Responded to my needs quickly. They were polite and apologetic for their error. Will continue to purchase there products.
Response from Figured'Art USAOct 28, 2024
Thank you for your kind words! Our goal is to provide the best possible customer service, and we truly appreciate your support. We look forward to serving you again soon!
Angela L.
Excellent and timely customer service. My first time ordering. I successfully completed the Transfiguration paint by number. It didn’t take me 4 years to complete either. That’s how long it took to complete the original. I thoroughly enjoyed painting and learning about the artist and his painting. I will be ordering again😄
Mary P.
I have been purchasing paint by numbers from Figured'ArtUSA for about a year. When they offered custom paint kits, I sent in an order for a painting of my recently deceased husband. The paintings are beautiful, after sending one, each, to my sons, I ordered one for my daughter and a larger of the same photo for myself. When I received the paint kits, I noticed the pictures were different. I contacted Figured'Art and told them my experience. They sent out new paint kits that matched what I'd received previously very quickly. I am very pleased with the customer service of Figured'Art and the company ethic that will make something right for the customer. I will be buying all my paint kits from Figured'Art in the future and share my experience with my friends and family as well as recommend them to anyone who enjoys painting.
Happy Australian P.
Very good customer service from Figured'Art. They addressed my problem (missing brushes) immediately. I purchased kits with canvas plus optional frames as gifts for my granddaughters. Next time I will opt for the "already framed" version. I didn't notice that option when I was choosing. I think it will be easier to paint plus we're not very handy. The optional frame comes in four pieces and you have to put it together yourself and stretch the canvas over, etc. The "easy" paintings I chose were extremely detailed and I'd say they are for adults with a lot of patience. I wouldn't think "easy" is for young children because of the difficulty level. These kits are of high quality and the customer service is excellent. Highly recommended.
Anlee F.
I accidentally ordered a kit with frame. I figured out my error when I got my confirmation email and sent an email back to customer service. They responded with great kindness within the hour and had already processed my request to change my kit from a framed kit to a kit without a frame AND processed a refund for the price difference. I was completely blown away by their quick response and customer care. Really a great company to order from and I will FOR SURE keep ordering from them in the future.
Fluffy
While I am a bit disappointed that a crocheting kit was online and then it turned out there were problems and therefore couldn't get my order, the customer service is friendly and good. They gave me an option to choose an alternative on their website but instead I asked a refund which they gave with no issues.If the product comes back I will surely order it again.
