Figured'Art USAFigured'Art USA stands at the forefront of the paint by numbers, diamond paintings, and DIY arts industry as the premier brand. With a commitment to creativity and innovation, we offer a wide range of artistic experiences for enthusiasts of all skill levels.
Figured'Art USA (usa.figuredart.com) has 153 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Monica J.
My order was mis-delivered and I was sent a replacement. The quality is outstanding. The canvas was rolled and not folded and the paint consistency was perfect. I love this company!!
Response from Figured'Art USAFeb 19, 2024
Thanks for sharing your experience with us, Monica. 🫶🏼
Elaine
After not receiving my package ordered in Nov I contacted the support team who very actively engaged with me on the shipping issue. They kept on touch for the 2 months that my package roamed through the postal service. Finally, at my request they reshipped the order and even investigated using another mail carrier. I finally received my order yesterday after the support team let me know it was set for delivery that day. I received the paintings and got to work on my first one right away. The canvas is well marked, the paints and brushes are in good condition. The product seems to be top notch, bit the customer service is even better. Thank you FiguredArt.
Response from Figured'Art USAFeb 18, 2024
Hi Elaine, Thanks for choosing Figured'Art! Although sometimes shipping processes can be a little hectic, we're super thrilled to hear everything worked out and that you're now enjoying your paints and brushes. We're looking forward to having you back soon. Wishing you a great day, Leo from Figured'Art
Teresa
Too good to be true! Saw that this company was located in my hometown, however they are not (virtual office space?) So when I reached out to them about a few things, response time was quick. It is a little confusing about their shipping. Only items marked USA will ship 1-4 days. Ummm I am still waiting for that one item. All other items are directly from China. I am frustrated that the site does not clearly say anything about out of country for the items. Very disappointed in how businesses are doing this. That shipment is a 1-3 week wait. However it is actually going to beat the other item. The local item still has not arrived. This is now day 7 and still waiting apparently it is in transit. So cannot speak to quality, yet I have placed other orders from other similar companies and received products quickly. Update: I did receive everything after 2 weeks. Canvas is great and picture quality also good. Super sticky surface for all diamond art prints.
Response from Figured'Art USAFeb 18, 2024
Hey Teresa, Thanks for sharing your experience with us. We actually try our best to emphasize that items labeled 🟩 USA stock are delivered in 1-4 days, but it's always super disappointing to hear that we've failed to deliver on our promise. I went ahead and reached out to you privately because I would like to get a further look into this situation so that we can make sure it doesn't happen again. Regards, Leo from Figured'Art
Brianna Fox A.
Customer service was extremely attentive and helpful. I had to cancel an order and they immediately reached out to me and helped me with the refund process. I would definitely buy from them again!
Jennifer A.
Customer service was very helpful tracking and updating me about the part of my order that was delayed in the mail. In the end I received the package in good condition. Very happy considering the busy shipping during the holiday season.
Dawn S.
They don't honor their advertised shipping policy. That was one of the factors I considered when I purchased from them. If there are zero shipping delays, I'll be lucky to get my order by Christmas. I will never purchase from them again.
Response from Figured'Art USAFeb 18, 2024
Hi Dawn, Thanks for sharing your experience with us. It's always very disappointing to hear that we've failed to deliver on our promises or provide a satisfying experience. Although considerable time has passed since your order with us, I would love to take a closer look into this and see how we can use this situation to improve and ensure it doesn't happen again. I've reached out to you privately requesting more information, so if you could provide that, I would be more than happy to dig deeper into this. Thanks for your cooperation on this one. 🙏🏼 Regards, Leo from Figured'Art
myriah S.
I received all diamond art kits that I ordered, I started working on one of them right away. It's been great for my mental stress relief and relaxing. Thanks for responsiveness to my email, this is a great company! I'll be ordering again in the future.
Kristen
As I was in the process of finding art that I felt I could acutally do, as a newbie it was tricky until I came across this company. Receiving the packages in such a timely manner as well as viewing all the goodness, I'm really excited to get started! I did have a question and customer service replied promptly and kindly.
