Figured'Art USAFigured'Art USA stands at the forefront of the paint by numbers, diamond paintings, and DIY arts industry as the premier brand. With a commitment to creativity and innovation, we offer a wide range of artistic experiences for enthusiasts of all skill levels.
Figured'Art USA (usa.figuredart.com) has 153 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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MB
Outstanding customer service. I contacted FiguredArt via email to get a replacement on some of the paints to finalize my beautiful painting by number art project. Dean was quick to respond and very very helpful. Thank you so much!
Carl
Top notch ordering experience with Dean! He helped ensure that I was getting a custom PBN that I would be excited about.
Mary
When I was about 3/4 of the way through my painting I realized some of the paints would finish before I had completed it,plus I wanted to retouch some areas.So I reached out to the company to inquire on how I could order more paints.They responded right away and directed me to a link where I ordered more paints.They were very helpful and prompt.
Response from Figured'Art USAOct 28, 2024
Thank you for allowing us the opportunity to address your concerns regarding your paints. We are committed to providing excellent customer service and ensuring your satisfaction. We hope you continue to enjoy our products!
Jason P.
Dean from Figured'Art helped out getting a missing paint out of a Marilyn Monroe set. THANK YOU, now this Beautiful product can be finished. DEAN your THE BEST!!!!!!
Response from Figured'Art USAOct 28, 2024
Thank you for your kind words! Our goal is to provide the best possible customer service, and we truly appreciate your support. We look forward to serving you again soon!
Debbie C.
I received my painting kit but found it missing one of the colors. I contacted support and they promptly replied with apologies and the missing paint is on its way. Dean was excellent in responding and I will order from them again.
Response from Figured'Art USAOct 28, 2024
At Figured’Art, we strive to deliver exceptional customer service. Thank you for recognizing the support I provided. We look forward to your continued patronage of our products!
cheryl
You are treated like you were their only customer. Very personalized. They take pride in the workmanship. The quality is very good. So glad I stumbled across this team who cares about the consumer.
Response from Figured'Art USAOct 9, 2024
Hi Cheryl! We take much pride in the satisfaction and high quality of products and service we deliver to our customers. We do our very best to be attentive in every interaction. Should you have anything else you need help with, please feel free to reach out to us anytime.
annekee van L.
After I placed my order I received an email to ask if I mind that the canvas was folded, necessary for shipment to Portugal were I live. When I informed them that I do mind and asked them to cancel my order. Within 24 hours I received confirmation that they have cancelled my order and that they will refund the total amount I’ve paid.
Response from Figured'Art USAOct 9, 2024
Hi Anna! We always check with customers in case there are any particular concerns with the shipment of their orders. Though we would've wanted you to enjoy our kits, what matters most is that we were able to satisfy your request. Should you order from us in the future, we'll make sure to deliver the same high quality service.
Blondeeyyc
I ordered two paintings but one of them didn’t ship to Canada. My friend is closing her condo in LA but only there for 3 days. Dean tried to direct the shipping to that address for those specific days, but sadly could not guarantee the delivery as he was not in control of that. We had several emails back and forth over several days and he responded immediately to each of my emails. I didn’t get the one painting but Dean deserves full credit for his customer service.
Response from Figured'Art USAOct 9, 2024
Hi Penny! Thank you for your words of encouragement regarding our good customer service. We appreciate your understanding that your concern is beyond our control. We look forward to doing business with you again in the future.
