SuperSmart USAReviews of us.supersmart.com

Response from SuperSmart USAJun 20, 2023

Dear Rogaciano, We appreciate your feedback and apologize for any inconvenience you have experienced. According to the tracking information, there was an issue accessing the delivery location for your order. This could be due to several reasons such as secured buildings, inaccessible entrances, or specific delivery instructions that were not able to be fulfilled. https://tools.usps.com/go/TrackConfirmAction!execute.action?formattedLabel=9400111206207615642494https://tools.usps.com/go/TrackConfirmAction!execute.action?formattedLabel=9400111206207615642494 We understand that delivery issues can be frustrating, and we are here to help. Please feel free to contact our customer service team directly for assistance. You can email us at [email protected], or call us at +1 (786) 522-3907. Our customer service team is available from Monday to Friday, 9am to 6pm EST, and will be happy to assist you in resolving this issue. We value your business and we're committed to providing the best service possible. We hope to resolve this situation to your satisfaction as quickly as possible. Best Regards, SuperSmart Customer Service Team

Response from SuperSmart USAJun 12, 2023

Dear Craig, I sincerely apologize for any misunderstanding or confusion regarding the status of your recent order. When items like the Reuteri product are backordered, it means that the product is not currently in our inventory but is expected to be available at a later date. When a backordered item is purchased, the charge is processed at the time of purchase to reserve the item for you as soon as it becomes available. I understand how this can be frustrating and I apologize for any inconvenience caused due to the delay in communication regarding the status of your order. We are working hard to make our backorder process more transparent and will take your feedback into consideration to improve our communication about these situations in the future. Meanwhile, I would be more than happy to personally ensure that you are updated as soon as your product is ready for dispatch. I hope this clears up any confusion and I sincerely apologize for any frustration this may have caused. Your satisfaction is very important to us and we are committed to making this right for you. Please don't hesitate to reach out to us if you have further questions or concerns. Best Regards, Supersmart Team

Response from SuperSmart USAJun 20, 2023

Dear Jane, Thank you so much for taking the time to update your review. We sincerely appreciate your understanding and patience as we worked together to resolve the issue. We're delighted to hear that you're satisfied with the actions taken by our team and that the issue with the payment to your credit card has been sorted. Your feedback has truly brightened our day, and we are eager to continue providing excellent service to you. Once the supplement is back in stock, we'll be more than happy to assist you with your re-order. Please don't hesitate to reach out if you need further assistance. Thank you once again for your updated review. Your kind words mean a lot to our team and serve as a reminder of why we do what we do. Best Regards, SuperSmart Customer Service Team