OSIM USAReviews of us.osim.com

I bought a uChill from Osim. In less than a year the wheels were broken. My IKEA chairs last much longer. For several hundred dollars, Osim sell me such poor quality chair. When I contact the support for spare parts of the wheel, they say model no longer supported. Why sell me then if they do not intend to support. No more osim chair for me.

I bought uLove massage chair in August 2018, within a month the remote control became wonky so the chair cannot function. Had to wait 3 weeks before Osim sent a technician and immediately proceeded to change the whole roller system which he claimed to be a new one although it didn’t came with any packaging. Few weeks later, there were problems with the rollers, couldn’t roll up or down smoothly. Had to call for technician to check the fault and all he did was to put some wax onto the roller belt claiming that it’s still new. A few weeks later the same problem occurred but had to wait for three weeks before Osim agreed to bring the chair back to their factory for a thorough check. I don’t know if I’m going to get a chair next Monday that works well and not break down again after a few weeks because OSIM’s after sales service is the worst I have encountered. I called their customer service hotline but will always be put on hold for more than 20 minutes until I give up. I sent them messages on WhatsApp but no response. I regret buying this uLove chair which is my 3rd Osim massage chair. Their service has gone to the dogs. I never had such problems before with the other two chairs. Please do not buy any Osim products if you want to have a stress free life.

I bought uLove about a year ago. Within 1 year, 4 problems occured. On the 1st day, the machine totally died only after 5 mins into used. They replaced another unit... and the new replacement unit had 3 problems within warranty period. 2 roller replaced and 1 leather replaced. Before I purchased, the SO told me many times that uLove's leather is not like uInfinity's. It is much better and durable and it wont tear easily. Reality is... it did within a year. Although Osim replaced the seat promptly. Their product quality is questionable. If they only gives 1 year warranty for a $6k massage chair, it means they are very confident about the quality of their product.. why are there so many problems within 1st year? As a consumer, I feel that we are forced to buy the extended warranty of 2 years that costs $600. How can we have confidence that your product will not have problem after 1 year if it already had so many problems within 1 year warranty period? Please think twice before purchase. Purchase at own risk!!!

If the star option can put no star , I prefer no star to describe it. I bought a u love chair within one year but service poor like hell. 3 months haven't fix it . Please don't buy it. Otherwise you will be regret forever. Even they came to fix it but warranty didn't promise to extend .

Purchased 2 air purifier about 2 years back. One of it uses for a week and another about one month. Both have technical issues and their exchanged the new units for me but unfortunately both have the same problem and got full refund for one of it. Another one having problems and their exchange for me 3 times. What the hell with the product quality. They promised to have this problem solved but till now haven't got any answer from them. This is how they takes care of their customer. What a shame with OSIM!!!!!! Keep promise but never do what they should be.......very very bad experience with OSIM.

Osim Thermometer after few years it stopped working so I brought it to one of their outlet in Clementi mall for repair. Yesterday a guy called to say it was too old as they no longer carry such item and to collect it back. Today another guy called to say I had to collect it at their HQ in Ubi or somewhere in the industrial location. What a disappointment of the brand value and its services. It is at least ethical to ask a customer to collect the item back where the item was drop off and not merely sent me to pick up at their HQ. Infact I was going to collect yesterday after the first guy called but I forgotten despite I was in the area which meant it would had been unfruitful and something in the communication was not correct as I doubt very much the item was swinging from one place to another so quickly and yet the second guy was adamant I collect at the HQ instead. Not to mention no alternative provided and yet suck big time!

I bought a OSIM UDiva chair in Burnaby Metrown and it was working well for about a year. 14 months into using it, the chain's leg and back rest would not extend or retract. Because it was a couple months past the warranty, OSIM agreed to fix it for free. That was Sept. 2017. Fast forward to April 2018 (8 months later) and the same problem occured. This time I'm charged $100. I was not thrilled that I'm paying for a recurring problem that is clearly a design flaw. We don't use our chair often, maybe 3 times a week at 15-20 min. After the first repair, we were told to not lean on the chair when it is extending or retracting. We have been super gentle with it and it didn't even last a year. The 2nd repair took 10 minutes and it was a bolt coming loose. Again I was told not to put pressure on the chair (which we haven't been). When asked if I could return the chair and upgrade cause we obviously have a lemon or a chair thst is badly designed, we were told that we could upgrade to the $6,000 model and get back $1,500 credit, essentially losing half of what I had paid. Too much money and can't afford it. The repair person looked at our chair and said it was in very good condition which confirms that we have not used the chair very often. I expect a lot more from a company that I paid $3,000 to. I've already told a co worker who was considering buying an OSIM chair to not buy it. She was very relieved that I told her about my problems as she has small living space and really liked my description of how the UDiva chair was very compact. I'm stuck with this lemon but will tell everyone I know not to buy OSIM products due to poor product quality and customer service.

The upholstery of my Osim uDivine started to wear off within less than a year of purchase. I called & emailed for reuphostery but no response was received till I complained to their outlet at Jurong Point where the sales rep put up my request for me & I finally got a response from service centre to replace my uphostery but I would hve to wait for at least 6 months. Now, it's the 7th month now & no follow up or update of status despite my numerous email reminders.