OSIM USAReviews of us.osim.com

My massage chair is amazing!! Chris gave me excellent customer service and helped me pick the perfect model for me

The OSIM Metrotown store is a mezzanine of health technology. All the products are well tuned with innovation, if willy wonka was massage chair magician, this would be his chocolate factory. Oh my Golly Gosh what an experience. The new uDivine V was a must have, so after the perfect customer service experience I decided to take the sleek grey one home. When I sat into the chair, the uDivine V with it's special rollers gripped into me and took out all my pain and stress. I didn't need Nike air sneakers, I WAS WALKING ON AIR. The sleek grey matches my silver george clooney like hair. I would highly recommend. The uDivine V not only is a great priced chair but it's function really justifies it's use. V for Value and V for Victory! Thank you OSIM for the great service and products

My chair is working perfectly Chris did an amazing job! I am really happy with the results!

The product is good (the massage chair itself), but the customer service is horrendous and incredibly incompetent. It took about 5-6 weeks for this chair to arrive after we ordered it, and there was basically no communication about when it would arrive from OSIM. Their 'white glove' service is awful - the delivery service they contracted had incredible attitude and unboxed and dumped the chair on our front porch, even though we paid the extra premium for delivery to the room of choice and clearly told OSIM where it would go on the second floor. They did not leave a manual for us and took some of the loose parts like the cushion that goes on the upper part of the chair with the box. The delivery people were incredibly rude and made all sorts of excuses as to why they were only required to dump this chair on our porch. We had to pay for a separate moving service to bring the chair to its final position upstairs out of pocket. The customer service (Christopher) rep was laughably awful. He said he would give us a refund for this 'white glove' service but only gave a partial refund of $250 after numerous calls and emails, and only 2 weeks after he promised to respond to this. He never sent us a manual or the missing parts of the chair - instead he emailed us a really poor pdf scan of the manual with smudged pages. I absolutely would never order from this company again due to the awful delivery and customer service. We have had about 20-30 pieces of furniture delivered to our home with 'white glove' service in this past year alone and all of the other services have been courteous and have actually delivered the items exactly where they were supposed to go. There are other comparable/better massage chairs available without this ridiculous hassle.

On December 23, we bought massage device which cost around$ 1380 under the guise of the store's "discount" promotion. When buying, the store did not tell whether it can be returned or exchanged and did not give us an invoice. It only provided us a receipt, and there was no refund information on receipt. But that night we checked other sales platforms and found that the same product sold was at least 30% cheaper. We felt pitted and didn't use the product when we went back. We returned the goods next Morning (without opening the box). However, they do not accept us returning goods. And we negotiated many times without success, at the same time we found out that their official website is indeed returnable. But we can't return it buying it at the store. When we were negotiating, the clerk admitted that there had been returns before. We also recorded the audio in Chinese.

Christopher gave amazing customer service, had all the answers to my questions. I was very happy with his customer service.

Chris was very helpful and displayed great customer service. All my questions were answered. I’m very satisfied with the product.

Been comparing massage chairs for quite a few months. 4 hand massage, downloadable/upgrade-able programs and the extra mile customer service is what sold me with my newest OSIM chair. Finally got my uLove 2 from the Adelaide homeshow. I would like to thank Sherman and his team for their service and professionalism. Going after hours to accommodate my schedule to ensure my wife and I understand every part of my OSIM massage chair. If you want a peace of mind in your next massage purchase look for the OSIM boys in the homeshow !