OSIM USAReviews of us.osim.com

I’ve bought the u love osim chair about 2 years ago, it was going well until lately the chair has been displaying error 16 on the screen and the blue tooth connectivity stop working as well. I have to turn it on wait 5-10 minutes before the chair is operational. Just a bit disappointed with the chair.

I bought the top of the line uLove back in 2018 and the gears operating the rollers broke less than a year into it. I had it replaced under warranty. The technician told me that they used plastic for the track and he has seen many many failures. Now my chair is out of warranty and is having similar issues of jerky movements and loud cracks when operating. It will cost about 600 to repair... Overall very disappointed in the quality and reliability as this brand came highly recommended by my mom who lives in Taiwan. I paid over 6k for a chair that lasted less than 3 years... think about that...

I bought the Ulove massage chair as a special birthday gift to award myself for many years of hard work. The sales manager at the Arcadia Mall was very nice, so the purchase experience was good overall. However, I’m not very happy and confident about the quality of this massage chair, given it’s such an expensive product. About a month or so after I had the chair, the chair suddenly started to make big noise and the roller stopped working. So I called OSIM. Luckily it was still in warranty, so I did not have to pay for the labor and part. It turned out there was a plastic piece broken for the roller. I was kind of disappointed because I only had the chair for a month and the piece was very important area but they use plastic. Then I had some peaceful time until recently the leg area started to make big noise and error message appeared again. The leg massage stopped working this time. I contacted the sales manager and she was nice to arrange the repair for me. However the repair is very expensive( just labor is already $180 and I have to pay for part as well) because my chair have passed the two year warranty. So I don’t know how much it’s going to cost me totally to fix the chair. I’m kind of annoyed and upset as I spent lots of money to buy the chair, but I have to keep spending more money to fix it. And I don’t know what will break again next time. This is really annoying. So in conclusion, if I could set the o’clock back and I would NOT choose to buy the OSIM massage chair. I would definitely consider more carefully about the warranty as it shows how much the company’s confidence in their own product.