BreoShop N5 mini Shop head massagers Shop eye massagers Shop neck massagers Shop scalp massagers Use code 23BFCM to get 25% off sitewide at BreoAbout BreoBreo is a brand founded in 2000, specializing in portable massagers for 23 years with more than 200 direct-sale stores in over 50 countries globally. Breo and its subsidiaries have a total of 769 domestic and foreign patents throughout the company development over the past 23 years. Breo launch new models and innovative concepts frequently with international design awards like Red Dot, Good Design Award, and IF design award, etc. Breo was listed in SSE-STAR market in July of 2021, as the first smart portable massager company.Free 48-hour shipping on all US orders; 30-day money back guarantee; 1-year warranty; superior customer support.
Breo (us.breo.com) has 135 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Gina L.
Great communication and excellent customer service. Knowledgeable on their products and was able to provide help I needed.
Response from BreoDec 17, 2025
Thank you for your kind words! We’re glad our team could provide the support you needed. Your feedback means a lot to us!
David
Breo is an excellent company. I have been using their products for over 4 years. My first purchase (a head massager) was smooth and seamless-- and before I pulled the trigger on the order they were super helpful in answering my myriad questions in a clear and timely manner. More recently, I had a wear and tear issue with one of their products. They were prompt in getting it resolved for me, even though they were not obligated to help. These people really care about their customers!
Response from BreoDec 17, 2025
Thank you so much for your loyalty and kind words! We’re thrilled to hear about your positive experiences over the years and are always here to support you. Your trust means the world to us!
carol
excellent customer service. they were responsive and fully helpful with my questions.
Response from BreoDec 17, 2025
Thank you so much for your kind words! We’re glad we could help and really appreciate your support.
LWCT
I’m shocked to see any positive reviews here. The company states a 30 day return policy, but you have to dig into it to see that actually you only have 7 days from delivery to return the product. After that, you bear the burden of shipping costs. Then, when you reach out to the company for an RMA, they start to do that thing of “what if we gave you $50 and you kept it? Oh, no? Well, what if we gave you $95 and you kept it?“ When you say no to all that, then you finally receive the address to return it to. However, this return comes with a bunch of “requirements“: send the company the tracking number when you ship it, if the box shows any kind of damage incur a $30 packaging fee, ensure the product is completely clean or they reserve the right to reject the return, and then – this one was the funniest part – follow up with them after the package is delivered back to them to remind them to refund you! Absolute scam customer service… in addition to the product itself is terrible. My daughter and I both tried it and felt almost nothing. I really do not understand anybody giving this a positive review and strongly recommend against buying it with any notion that you can return it.
Response from BreoAug 29, 2025
Dear Lauren, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience and regret that our product did not meet your expectations. Regarding our return policy, it is stated clearly on our website that returns are eligible for free return shipping within 7 days of delivery. Since your return request was made beyond this period, we informed you that return shipping costs would need to be covered by the customer. As for the alternative offers, our intention was not to inconvenience you but to provide options that might save you time and effort — allowing you to keep the product and still receive a partial refund instead of going through the return process. We understand this experience has been frustrating for you and will review how we can make our policies clearer and our service smoother for future customers. Once your return arrives and passes inspection, your refund will be processed promptly. Thank you for your patience and for sharing your concerns — they help us improve. Best regards, Breo Customer Support Team
Mira P.
Great customer service
Response from BreoAug 28, 2025
Thank you for your feedback. We hope you continue to enjoy the benefits of the product. If you have any questions or need further assistance, please don't hesitate to contact us！
Yx
Great product and customer service!
Response from BreoAug 28, 2025
Thank you for your feedback. We hope you continue to enjoy the benefits of the product. If you have any questions or need further assistance, please don't hesitate to contact us！
Ja
good product nice service.
Response from BreoAug 28, 2025
Thank you for your feedback. We hope you continue to enjoy the benefits of the product. If you have any questions or need further assistance, please don't hesitate to contact us！
Shirlene K.
Customer service is responsive and professional. Unfortunately the product didn't work well for me due to scalp sensitivity but customer service was able offer a refund. Highly recommend this company since they have confidence in thier product and stand behind thier refund policies.
Response from BreoAug 5, 2025
Thank you so much for your kind words and recommendation! 🌟 We’re sorry to hear the product didn’t fully meet your needs, but we’re very glad our customer service could provide you with a positive experience. Your feedback truly motivates us to keep improving both our products and support. 💙
