Bilt Labs | Custom Orthotic InsolesReviews of urthotics.com

Better customer service does not exist, this is an outstanding company that is dedicated to achieving your satisfaction. I ordered a pair of custom orthotics and they were delivered promptly as promised. They were fine in my hiking boots but bulky in my smaller shoes, so I wrote to them to describe the situation. Laura wrote me back immediately to say she would send me a new pair right away, which she did and they were the perfect solution. They replaced both my pairs with the new versions all included in the original price. They are super kind and responsive- an old-style business the likes of which is hard to find today. I could not be more enthusiastic about recommending their services.

So far my experience with this company has been great. I had discarded my bubble wrap needed to return the impressions. I reached out to customer service to be sure of my steps to return them and Laura was fabulous as well as prompt responding to me.

Bilt Labs has been amazing and is keeping me informed every step of the journey. I had a question and Laura was very quick to respond and put to rest all my concerns!! Highly recommend so far

BiltLabs customer service and products are superb. Thank you Lara!!

I had an issue regarding using the remaining funds of my FSA to purchase a generous deal through Bilt Labs. Though busy, an associate of Bilt Labs took the time to call and help me successfully place my order. Thank you, Laura. Your time, help, and kindness are greatly appreciated.

This was the best decision! My feet feel great and excellent customer communication. Highly recommend.

At every point in the process - from ordering, to fitting, to adjustments - your representative, Laura, took the time to carefully listen to all my concerns. She was knowledgeable in her answers and very patient with me. I truly appreciated her help. So glad that I found your company.

I needed documentation to substantiate my charge to my insurance provider. I emailed the company and Laura M. responded really quickly and got me exactly what I needed. Outstanding service, much appreciated.