Bilt Labs | Custom Orthotic InsolesReviews of urthotics.com

I assumed that I might not get a response to my email about a lost order for several days. However, Laura responded within two hours! She solved my problem with her quick, courteous message.

The price is very reasonable as compared to my prediatrist. The orthos are really good. Just as good as the $600.00 pair that my pediatrist made me. It is very convenient. They send you foam to step in and you close the box and prepaid shipping to send back. It takes over a month to get the finished product by mail. They are a good quality and after 2 years I have no problem with them.

Laura was very helpful with my return

So far my experience has been great. I normally dont leave customer experience notices because I am that lazy. This is legit. From start to finish, any normal support needed was handled just fine, as expected, I say. The extra support A+ extra credit comes from them correcting a shipping address, it was going to a military base I could not access from the job I just left. I was amazed buy Laura's responsiveness between us to successfully correct the issue! To me it was seamless, thanks you so much, Laura. I know you made it happen with the clock ticking. You made my day! Worth a review.

It's nice to do business with a company that returns your calls and addresses concerns. Laura helped me out, followed up and was very courteous

The woman, Laura, who processed my payment was very kind. I forgot to enter my coupon code when before I hit process and sent an email. Laura answered it and was most kind by immediately applying the $30refund to my card. That’s a great start to our relationship! Thanks for being fair. Ruth Wheeler

I sent an email out to find out when will my orthotics arrive to my home and Laura sent me an email back, same-day stating the status of my orthotics very great customer service.

Bilt Labs is how all companies should run. Right from my ordering to me receiving my insoles I have had great communication from them on what to expect, what each step of the process is, and when I should expect them to arrive. I had trouble with the width of the insoles fitting my narrow shoes, and Laura gave me a step-by-step procedure for helping me. I really can't say enough good things about the extreme care this company takes in making sure their customers are satisfied. If only all companies were like this. THANK YOU!