Bilt Labs | Custom Orthotic InsolesReviews of urthotics.com

While I am unable to comment on whether my custom orthotics are good (I haven’t received yet). I can confidently say that their customer service is excellent! I had an issue with dropping off my custom impression being jammed in a drop off chute after usps’s normal hours, so I couldn’t retrieve or properly send my package to biltlabs. I explained my situation with Laura over email, and she let me know that they would send me a new mold impression kit to make sure my impression was accurate and would fit my needs, and also reassured me that the would even accept the older impression in case it wasn’t crushed during processing. Thank you Laura!

I am very impressed and completely satisfied with the service I received from Bilt Labs when I needed new orthotics. Laura was especially helpful with the adjustment process. They beat every time estimate they gave me and always let me know exactly where we were in the process. Highly recommend.

I ordered two pairs April 2025. It took a while for them to arrive. I was disappointed when the arrived, because they were too big to fit in any of my shoes. I wrote to them and they asked me to trim them myself. I didn't want to do it myself, so they offered to trim for me and send me a return label to send back the insoles. When they sent back the trimmed insoles, I was out of town and package must have been left at door and was stolen. I forgot about it until recently, Feb 2026, that I have never received the trimmed insoles back. I was looking for it coz I recently injured my knee and wanted to put a good insole in my shoes. I reached out to them and they had all the records and tracking # that the insoles were sent and arrived back in May 2025. I figured that was nothing more I can do to recover them since it was so long ago. To my surprise, the customer service personnel, Laura, offered to re-make two pairs and send them to me for free. This was totally unexpected. I just received them yesterday and they fit my shoes perfectly. Thank you Laura and Bilt Labs for taking care of your customers so well.

The entire ordering process was easy and each step during production was explained clearly so I knew what to expect next. I had to contact Bilt Labs a few after receiving my order for a copy of my receipt and they responded within an hour with my receipt. Their attention and timely response was very appreciated.

Working with Laura has been a great experience. There was an issue with return address to Bilt Labs and Laura had sent me a replacement kit. Apparently the original created molds have reached your company and are now in the process of generating my orthotic insoles. We discussed the situation this morning and Laura agreed that we would wait and see how the insoles fit. Laura is an excellent customer service representative. She's very professional, understanding and accommodating. Thank you again.

Laura was very prompt, immediately addressed my issue, and provided clarification. What more could I ask for? Thank you Laura!!

I currently have 3 orthdotics from Bilt Labs and I am very satisified with the quality and customer service. Today I called customer service to discuss metatarsal discomfort. Laura educated on some options available to me.

I want to first and foremost thank Laura M. She went above and beyond helping me a few weeks ago. Thank you for a quick response and a quick turn around. These inserts have been life changing. Up until 6 months ago when I received my first pair of inserts I could barely walk. I’m 42 years old and had no idea what was going on. I’m a very active person and I was starting to become crippled. I had so much pain at nighttime and seeing the day. I went thru 2-3k worth of different shoes to try to stop the pain. I had a conversation with my father who at the same ago had the same problem. He recommended I try a pair of these. Bilt Labs | Custom Orthotic Insoles. I did and sense then I’ve bought 17-20 pairs for different boots shoes. I even put these in my snowmobiling boots. I highly recommend these Bilt Labs | Custom Orthotic Insoles to anyone experiencing foot or back pain. Laura M. Thank you for your kind email and fantastic customer service. You are the kind of person whom I would hire to be a part of my team. God Bless this company and everyone reading this review. Adam C. Wood