Ken A.
Reliable returns guarantee!
I ordered 2 orthotics from urthotics and received them in the timeframe specified. Unfortunately, I had forgotten that my podiatrist had adjusted my previous orthotics for an issue with my knee, which resulted in some knee pain, and my desire to return the urthotics and order them from my podiatrist again. I was concerned urthotics would not honor their guarantee, but they refunded all of my money immediately. They were VERY responsive, returning emails within 10 minutes. I have never had such good customer service in such a situation. Kudos!!
Response from Bilt Labs | Custom Orthotic InsolesFeb 6, 2023
Good afternoon Ken, We appreciate the positive feedback. At the end of the day we want what is best for you and we understand sometimes that might not be our product. We try to make everything easy and keep you and your needs in mind above all. Thank you for the opportunity and have a great week. The URthotics Team.