Bilt Labs | Custom Orthotic InsolesReviews of urthotics.com

Laura from Bilt Labs is the best! I'm a repeat customer and I must say that Laura cares for her customers and is a very caring person—very refreshing these days! Before you even send back your impression kit you have a questionnaire to help further personalize your insert comfort and performance. Laura emailed me a question about mine because I need a small lift for my left foot since my left leg is just a little shorter than my right. I got back to her and she responded immediately. I decided to lessen the amount of the lift and once again Laura answered me right away. She has taken great care to maximize the chances of my new inserts helping me. I can't wait to get them. Thank you Laura.

This company has excellent customer service. I have trouble with my inserts. I worked with Laura and she resolved the issue within 24 hours. I will definitely order from them again.

The customer service in this company is second to none! I worked with Laura and she was fabulous. She listened to my concerns and gave me options on how to address them. Thank you Laura!

These soles are amazing, and the customer service is responsive. I worked with Laura and she was able to assist me with the accommodations I needed. Would highly recommend!

Best custom insole company by far. Ordered two pairs after they got them perfect on the second try. One needed fixing after 6 months and the process was very smooth. I ordered a third pair while the one is getting fixed. Laura is quick to respond and very helpful and kind. Great company!

It’s been a very straightforward process. Quick responses to my emails. Also I love the transparency with the length of time it takes to get the insoles made. Explaining all of the steps involved to make the perfect insole is a process. So much appreciated. Also they love my dog.

Very quick & easy, sent my email last night & had a reply in the morning ! And it was a good reply, Laura in customer service did a great job ! !

The customer service was extremely attentive and fast-responding. I had an issue with the mail carrier delivering my order to the wrong address and Laura from customer service speedily and efficiently corrected the situation. I highly recommend this company, their service and their products.