Bilt Labs | Custom Orthotic InsolesReviews of urthotics.com

I've suffered from plantar fasciitis on and off for the past several years and have purchased all of my custom orthotics from Bilt Labs. Their orthotics are comfortable, very affordable, and last a long time. And their customer service is AMAZING. They truly stand behind their products. I recently had to update my molds because it had been several years since I had the original molds done. My new insoles came with a different top layer that I didn't like. Laura, who was the customer service rep that helped me through all of this, was quick to address my concerns and had a new set of insoles in the works to be sent to me. Whenever I had questions, she was quick to reply with detailed answers. I will never buy my orthotics from any place else! Bilt Labs is the best in the business.

From the beginning intake, through production and adjustments communication from and with Bilt labs has been great. Laura responded quickly to my concern and I appreciate I can get my orthotics adjusted while keeping my current pair.

I would give 10 stars if I could. From the moment I placed my order, I was informed of every step in the process. I received the package to mold my feet about a week after the order. From the beginning, I knew making of custom orthotics could take a while, but i was sent an email as my orthotics went through each step, from receiving my molds, podiatrist review, manufacturing, final review, and shipping. I received ilmy inserts last night and put them in my favorite shoes. Within the first 10 minutes I could feel the relief from the pain in my feet for the last 6-months. I wore the inserts on a short walk this morning, and I am beyond impressed with the results. I plan on ordering some for my parents in the very near future.

ordering and molding were simple and straight forward. The anticipation of the order was the toughest part. when they arrived, a few days early actually, i couldnt wait to see how they felt. perfect!!!! wore them immediately. was a game changer for me. first time in months that i could walk without pain. played golf the first day and i couldnt believe the difference. as soon as i finished the round i called and ordered a second pair.

Laura is the representative I worked with throughout the process, and she is phenomenal in her attention to the issue at hand and her customer service is exemplary. Great product, just needed a lil adjustment and then there is the much needed relief. I am working on concrete for for 10 to 12 hours 4 days a week and these insoles have made a world of difference. The one fits all insole sold without understanding the issues one is trying resolve is a miss every time, from my experience anyways. This is money well spent. I would suggest to anyone, and let them know that BiltLabs wants to relieve your issues related to insoles that are not supportive enough. And they will make certain they go the extra mile to achieve that. Let them know that "A Satisfied Customer" sent you. Start on your path to relief today.

I ordered a mold kit for my husband who has foot issues. Received it so fast it was like somebody was standing on the corner handing them out. Two weeks later Hubs tells me he actually can’t use orthotics. I emailed the company, explained the issue. The same day Laura M. emailed me back and also issued a refund for the entire amount, no questions. This is exactly why I wanted to order from this company to begin with, because of good reviews regarding customer service. If I ever need shoe inserts myself, I’d order from this company

My experience with Bilt Labs from beginning to end has been excellent. A special thank you to Laura, who was incredibly supportive, knowledgeable, and genuinely kind throughout the entire process. She made everything easy and was always willing to help. Because of Laura’s exceptional 10 star customer service, I highly recommend Bilt Labs orthotics to anyone looking for a quality product backed by outstanding support.

The customer service I received from Laura was excellent. Laura was very helpful. I can’t give any more stars.