Bilt Labs | Custom Orthotic InsolesReviews of urthotics.com

Very Professional and excellent customer service

Well lets first start with the fact that I found them based on their other reviews, their warranty behind it and their proximity to me- I'm in New Orleans... I try to support as local as I can. I was buying them for someone who has very sensitive issues so I had to be particular. I was not impressed with previous companies I have experience with. So I tried these guys. The fact they offered the warranty for as long as they do really let me know they take integrity behind what they do seriously. I missed the promo they had literally the day before when I called to order and ask questions and they were still nice enough to throw me another discount they had available. The process is easy, especially for anyone who doesn't have prior experience. They come in a few weeks later and you try them out. The fact I did not hear anything from the person I bought them for let me know 100% that these are the ones. Fast forward about a year and I end up helping a few patients in a facility. I can go on and on about how amazed I am with this company. And I am so truly grateful that Lauren is my rep. She is freaking amazing and so sweetly patient with me with the particulars of my questions. She is so quick and is so solution oriented. Even though we are like 350 miles apart she makes my job/life that much easier. Thank you Lauren!!!!!

This is my husband’s 4th pair and 3rd reorder. His original order was Dec 2023. He has them in his athletic, golf, everyday and dress shoes. They improved his foot pain dramatically. Fantastic product, price and customer service.

I have worn custom orthotics for about 45 years. In the past, I've always had them made starting with a visit to the podiatrist. Bilt Labs provided me a great source for new orthotics, at about half the price I paid before. The Bilt Labs product is high quality and works just as well as the orthotics I've had before.

I've had Built Labs orthotics for several years. I just reordered two more pair. The care team knows my history with neuropathy and very high arches. They make great recommendations and my feet appreciate that. Their customer service is great and I feel like I'm calling a friend.

For many years, I have had intermittent "hot spots" in my arch when cycling with clipless pedals. My PCP said I probably had plantar fasciitis and recommended that I try getting a pair of custom insoles. Total time from initial order to receiving the foot foam molds and then to finally receiving the final product was about one month. With the custom orthotics, I'm now experiencing no arch pain during long rides. For what it's worth, I was using Superfeet Green insoles in my cycling shoes prior to the custom orthotics. I was under the assumption that manageable arch pain was normal for lengthy rides. After putting the insoles through its paces for a few weeks (wanted to make sure the comfort I was feeling was genuine and not simply a placebo effect), I made a second order for a few more pairs. There was a slight mix-up with the order, but Laura from BL customer service was quick to respond and correct the mistake and make up for the inconvenience.

The price is a lot lower than custom made through the medical offices. Quality is just as good and holds up good as the medical offices I've been seeing. Sizing and shipping is an easy and fast service. My order size is kept on record so re-order is easy. Over all I'm very happy with the experience.

This is a customer service review only. We received the orthodics today and will review the product later, but the customer service is impeccable. We received the insoles and had a quick question and I was expecting to have to wait a few days for an answer and instead, we received an email back from Laura immediately with exactly what we needed. The orthodics look to be well made but since we haven't used them yet we can't give a product review just yet.