Bilt Labs | Custom Orthotic InsolesReviews of urthotics.com

Laura made this a great experience as I accidentally double ordered. She corrected my mistake promptly!

I have been considering buying these Bilt Labs custom orthotics for quite some time now. After walking my dogs this morning, my feet hurt so bad that I told myself that today is the day. So, I reached out by email, received a prompt, courteous reply from Laura, then a phone call from her. She was so helpful and professional that I ordered right then, by phone. So far I’m very happy with the Bilt experience. Now “the proof is in the pudding”, if my custom orthotics are anything like Laura’s service, I’m sure I’ll be one happy camper! Thank you Laura, Kind regards, Fred (Sonny) Pool Central Texas

Delivery of my orthotics were returned to Bilt Labs and Customer Service promptly got in touch me to resolve the situation. Laura went above and beyond to make sure that everything was taken care, and that my orthotics would be resent to me and delivered within the next 3 days. This is the best customer service I've received from any vendor in a very long time. Dealing with Laura at Bilt Labs has been a true pleasure. I will definitely recommend Bilt Labs to my family and frriends.

Laura in customer service was very helpful. I had an issue with the timing of my insole shipment and the address of to where I would like my insoles shipped and she took care of both of these problems for me. She was very polite, friendly and knowledgeable and sounded like she was happy to help resolve the two issues I had. She took my worries away.

I was contacted by BILT because my name matched a previous order that was done through UR Thotics (now BILT). I was able to use our old kit and get a partial refund as they didn't need to redo the whole process! Laura was super speedy and helped revamp my order. Not many places would do that I feel!

These people really strive to make a great product! They're very adaptable. When I needed my sons insoles changed a bit they were happy to make them a little thicker. He has had terrible trouble with his arch support. So it was, get insoles through the doctor for $300 or try these. I'm so happy that I did. I ordered initially and then reordered a bit thicker and now I just ordered 3 sets, partially to get the better price.

My foot pain with these custom fit innersole has totally subsided. I purchased two pairs roughly 2 years ago and they have been amazing. My feet started to get a bit sore again and realized that these innersoles are 2 years old and its time to reorder.

My husband has these inserts. He was soo happy I gave them a try AND I am very happy too! My inserts came too short. One contact with customer service and I had my new inserts in less than a week. Wonderful professional company.