Bilt Labs | Custom Orthotic Insoles Reviews | Read Customer Reviews of urthotics.com

Bilt Labs | Custom Orthotic InsolesReviews of urthotics.com

4.9532 reviews
Physical Aids
20842 HWY 59 S Ste E, Houston, Texas

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Bilt Labs | Custom Orthotic Insoles

About Bilt Labs | Custom Orthotic Insoles

Here are Bilt Labs ( Formerly URthotics.com) we provide premium custom orthotic insoles for individuals, doctors, chiropractors and other specialist nationwide. As a small business located here in the US with over 25 years of custom orthotic experience, we understand the importance of excellent customer service and quality orthotics. Whether you have Plantar Fasciitis, Flat Feet, High Arches or other foot pain, our team is well versed in creating insoles to help improve your foot health. Our orthotics are all medical grade and each pair is overseen by our double board certified Podiatrist and made from the molds of your feet for your specific needs.For any questions feel free to visit:www.biltlabs.com or @ 888-506-7846

Bilt Labs | Custom Orthotic Insoles (urthotics.com) has 532 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: urthotics.com
Website: urthotics.com
Category: Physical Aids
Location: Houston, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 2% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Bilt Labs | Custom Orthotic Insoles reviews

Showing 497 reviews with 5 stars · Clear filters

Kade
Aug 23, 2025
They delivered as expected
They delivered as expected. They responded to my questions on time, Laura was especially nice.
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Jessica B.
Aug 15, 2025
Great Customer Service
Laura was great at answering my questions. She was knowledgeable in knowing that I needed a new return label, and she emailed it to me right away.
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Susan
Aug 11, 2025
Laura listened without judging!
Laura listened to my concerns without judgement. She was knowledgeable about how best to proceed. She went above and beyond, offering suggestions and guidance to alleviate the issue.
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shaun
Aug 11, 2025
Talked with a real person
I called in after hours and Laura saw the call history and called me as soon as she got into the office to get my needs taken care. She got me a pair of orthotics in the mail and was very professional and polite.
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Kent B.
Aug 9, 2025
THANKS LAURA!
Great customer service so far! Before I even received my orthotics, Laura reached out to me to answer my inquiries regarding sizing and provided me with every option imaginable. Bilt Labs will work with you to get your sizing right whatever it takes, right down to you mailing them the actual orthotics of the shoes you are wearing, and tailoring them to match... Thanks Laura for letting me know!
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THE FISHER FIRM L.
Aug 2, 2025
Laura provides excellent service
Laura provides excellent customer service and follow through!
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Gloria S.
Jul 31, 2025
No More Pain
1. I would like to say your representative Laura is awesome. 2. Ordering and returning my foot mold were really easy. 3. getting notification of every process of my order is great. 4. I can't wait to try on my new inserts made just for me and maybe no more foot pain going forward. Ordered on 7/18/25 BILT LABS rec'd on 7/28/25 Estimated ship out date 8/26/25 (B-Day)
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Barbara M.
Jul 31, 2025
Bilt Labs
Bilt Labs, especially Laura, went above and beyond to try and get my orthotics to fit my left foot. I can't explain why we couldn't get it to feel good but they did everything they could. Their customer service was outstanding. My main contact was Laura and she was my advocate. She tried to help me more than anyone from any other company. Thank you!
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