Bilt Labs | Custom Orthotic InsolesReviews of urthotics.com

The insoles are great, it is a game changer, especially for those with arches. Every shoe I buy can now support my foot properly. This is worth the investment. Also customer services is fantastic.

First, I made a mistake in the order, I called and it was fixed with a smile in her voice. Second, I started a new job and just found out 2 days ago that I was going to be going out of state, (800 miles away), in 10 days. I emailed and asked if there was any chance I’d be able to get the insoles prior to my departure. Laura explained that it is a process but she would see what she could do, 🤯 order shipped today, and I ordered 4 pair, (should mention this was a reorder). Talk about world class customer service, wow. Will also say, I have a bunion, plantar fasciitis and ankle fusion, these are BY FAR, the best insoles I have ever purchased and I’ve tried probably 20-30 OTC insoles, these are made for YOUR FEET.

I will say bilt labs is freaking Awasome to deal with ! Very helpful , answer all dumb questions I had ! Laura is Awasome with Emails , response time is fantastic ! Very caring place and willing to go the extra mile forsure and they do go the extra mile!!!!

The customer service provided by Bilt Labs far exceeded my expectations. I worked in a health related service oriented business for over 40 years and as such my perspective comes from experience. I honestly believe the orthotics provided by Bilt Labs are the best in the industry from a cost, efficiency, and fit and ofcourse service.

My experience with Luara from Bilt Labs was amazing. She was patient and very knowledgeable. I had a hundred questions, and she answered all of them without trying to sell me anything but gave me the information I needed to make my own decision. I walked away feeling 100% confident that my experience with the company will be great, whether I like the product or not, they will do their best to meet my needs.

Laura great at listening and understanding what is needed

I've never had such an attentive customer service experience. There were a few tweaks that needed to be made and Laura was on top of it every step of the way making sure my needs were met to my unique specifications. Thanks Laura and Biltlabs!

The insoles fit perfect I have very little knee pain after wearing them. I'm 65 still work part time and walk an average 29 miles a week. Well worth the money for sure. Laura was great when I needed a copy of the invoice. Thank you