Bilt Labs | Custom Orthotic InsolesReviews of urthotics.com

Laura has been exceptional. She's terifically helpful, and her concern and obliging attitude makes all the difference. I'm so glad my feet are in her hands.

Laura, was a great help! She answered my questions and responded quickly and efficiently. Great customer service through her!

The customer service I received from Bilt Labs was outstanding! They advise you every step of the way and are professional in the making of the orthotic. My customer agent, Laura, was very helpful and guided the process in a most friendly manner. She kept me apprised of each step and when I needed an adjustment it was handled easily. I would highly recommend them to anyone.

While I chose not to use the insoles in the end, the service was well done from beginning to end and response time to any contact was immediate. It was a no-hassle refund after being given the option to have them reworked. They were comfortable but the cut wasn't quite right and I had no foot issues so not a strong reason to try to keep getting them adjusted. Thank you Laura!

I was taking a trip to Wyoming when I injured my Archille's tendon where it meet the heel bone. Bilt labs was able to rush my insoles order and ship it out to me in time for me to break them in, prior to leaving. Customer service was very helpful, kind, and even rushed the shipment. I would use them again.

I have been wearing custom orthotics for most of my life and I have never had a pair that fit as well as these. The difference was in their customer service. They responded quickly to every email. They allowed me to make 2 modifications, and this has made all the difference in the way they fit. These are better than anything I have gotten from a podiatrist. I highly recommend them. I am not going anywhere else.

They were awesome to work with. The initial set was not quite what I needed or wanted. The set was beautifully done but more arch support was needed. They worked with me to get the arch support just right in a very timely manner. The final product was beautifully completed and just what I wanted. They were professional, friendly, timely, and efficient in completing the work. I recommend them 100 percent.

Laura was an amazing help! Very quick and clear communication and quick resolution to my issue! Thank you!