UrbanogReviews of urbanog.com

shipment was fast shoes fit perfectly

I ordered some white fur boots I have yet to receive a email of confirmation on my order or any info at all. I called 3 numbers it's states u can call to contact the urbanog customer service an all are busy signal , how does a actual legit place have busy signal also one number was a simple leave name and number voicemail...?? Really aggravated an confused.. Now an email with s tracking nunumber it says but yet for hours now it's saying 404 error?????

If I could have given this company zero stars I would have. This is my first time ever having to post a bad review. I ordered a pair of boots that did not fit so I sent them back via UPS on November 25th and they received and signed for the boots on December 3rd. I have sent several emails, made several phone calls and left messages only to have them not return my emails or calls. I have yet to speak to a customer service representative letting me know when my refund will be applied to my account.Needless to say I will not EVER purchase anything from this company nor will I EVER recommend this company to my friends and family. This is by far my worse experience. I also plan on contacting the BBB about my horrible experience.

Worst customer service I’ve ever seen. It’s non-existent actually. I’ve called the number provided multiple times (always have to leave a message and “someone will get back to me”) and have also emailed about an issue that occurred when I placed my order almost 10 days ago now. I also tried the chat feature on the website without success. Haven’t heard a thing from anyone. Ended up paying over twice as much for a pair of shoes because the coupon code wasn’t honored at checkout. I get that it’s a busy time of the year, but there has been plenty of time to get back to me by now. Super disappointed. ***Update: Received a response from UrbanOG via this site after review was left. Appropriate refund was issued promptly with no questions asked.***

Love my shoes ❤️❤️I will be a new continued customer order #2402977

Great place to order cute and affordable shoes online.

Great prices, great customer service. A wide selection of shoes to choose from. I've been shopping here for years and the experience keeps getting better. Very pleased!! Order #2402563

Great selection of shoes. Awesome prices and sales! Easy checkout. The shoes came in a reasonable time. I will def be ordering more shoes from here! Order#2402482