UrbanogReviews of urbanog.com

I've ordered from this website many times and am very satisfied every time. I've only ordered boots from them (knee-high and mid-calf). I have larger calves, but mid-calves always fit fine. For knee-high boots I always check the measurements (they give you the circumference of the opening) and buy boots with larger measurements. I had bought a pair of boots with a 14" circumference and though they were tight they loosened up a bit after walking around in them. Their sizes are true. I am a size 5-6 but I order a 6 so the calf area is a tiny bit bigger.

Hi, I just wanted to say that I love the shoes! Fits well, looks nice. I love them. I am so happy that I finally found a good company that satisfies my shoe shopping! I will be shopping with you again and I will also recommend Urbanog to all my friends. thank you.

I am one of urbanog's facebook fans. They often have these contest where they give away free shoes or gift cards. I always entered in those contests even though my boyfriend says it's a scam and they won't really give away free shoes, but last month I actually won and saw my picture on their facebook page! Just from that, I can tell everyone that this company is legit.

they sent me scuffed up boots. when i asked for a refund they aske for pictures of shoes and shoe box... they reply back it was manufactures fault, And it wasnt their fault. instead of sending me a pre paid label they want to give 30% off next purchase..i declined that offer. i told them to issue me a pre paid return label and demanded a refund..i sti haven't received any kind of label... and when i call to talk to that lazy girl, she has a bad attitude. no customer service. i had to tell her about her own website she's working for. i prefer to shop at GOJANE.COM. they have the same merchandise for less, they always have sale and you can always look up coupons for their site. I WILL NEVER SHOP ST URBANOG AGAIN.

I found this site through Pinterest. The pin boasted "really cheap and cute boots". And they were, both cheap and cute. My feet are average, but my calves tend to be a little bigger than most. I ordered the size I normally wear, but neglected to check the return policy before purchasing. When I received the boots, neither pair fit. I looked into their return and exchange policy only to find that I would be out money either way. I got them packaged up and sent them back at my own expense within their 30 days after purchase window. Now, however, they say that I didn't get them back within the alloted time, and charged me MORE for the shoes that I didn't get!!! (I lost my package receipt, so no proof...) I basically paid $26 bucks to TRY on boots. Boots, that on the site do look cute, but in person look cheaply made. If you do decide to purchase from this site, make sure to read all the specifications of size. And if you do have to return them, I'd recommend just reselling them on ebay or something so you can get your money back. I will NEVER purchase from this site again.

Do not use this company! The prices are appealing but it is a scam. I received defective merchandise and when I emailed about what process to follow to go about returning the merchandise, they told me that I had to send four separate photos of the merchandise. I did this and they refused to refund my product or let me exchange it because they were out of my shoe size. I followed the procedure required by them within the thirty days and was still screwed. DO NOT USE THIS COMPANY! Their customer service is non-existent and you will get what you pay for. YOU WILL GET SCREWED!

I have ordered from this website about 4 or 5 times now, mostly for shoes. I cannot complain about anything besides the time it has taken for me to receive the products, which has been quite lengthy each and every time(I live in the continental states). Other than that, I have never been sent a wrong size, or the wrong/damaged item. The shoes are at very low prices for a reason; you're not getting Calvin Klein quality shoes. However, that being said, I actually have never had a problem with the quality of my shoes thus far(knock on wood). I've never had a heel break on me or had any kind of problems with the material of the shoe. Overall, I love this website and will continue to order from them, lest I unfortunately have a bad experience in the future. It definitely is a great money-saver especially when it comes to expensive items like shoes. Plus, I think they have some very cute stuff!

Seriously....these people are criminals!! After receiving a damaged product, I tried to contact them by phone about returning it as there are no instructions online. You could not get through to any person because when you would press the number for customer service it would just go back to the greeting. When you pressed another number to leave a message, it would state that the system was full. After one week of trying, I randomly pressed other extensions, when I FINALLY got a live person I was told to send a picture of the damaged product and a scan of the original receipt. After doing all of this...I was told that it had been more than 30 days and they would not even give me a credit, let alone give me my money back. I pushed back, and told them that it was less than 30 days since I received the product...they just said NO. Shipping times were really bad too and the products (that aren't damaged) are REALLY cheap!!! DO NOT EVER USE THIS WEBSITE...YOU'LL BE SORRY!!!!!!