Disappointed C.
Constructively
Constructively, please do not send emails like the following if you have no genuine interest or care in personally responding… “My name is Philip Wells, head podiatrist here at Upstep. I'm so glad you decided to free yourself from foot pain and discomfort - you absolutely made the right decision. Your feet imprints give us information about the shape of your feet, the height of your arch, specific pressure points, and more. Our team of expert podiatrists will use these details (and the information you gave us about your lifestyle and condition) to create your unique Upstep design. But to really make it a perfect fit, I want to hear more from you. After all, no one knows your feet as well as you do - so you are a big part of our design team. Please reply to this email and send as much additional info as you can. Tell me about your foot pain, what you tried before, why you're getting orthotics, and anything else you think is relevant. The more information, the better! Looking forward to hearing from you, Philip Wells Philip Wells CMO – Chief Medical Officer | Upstep” I replied to this email and this was your company’s response: “We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:”
Response from Upstep Custom OrthoticsJan 11, 2023
Hello- We took a look at that email, and we see what you responded. It is a genuine email asking all of our customers if they would like to add more information to their order. Sometimes, a customer may forget to mention important details. We allow the opportunity to add more in the event that may have happened. Our customers who did forget to write important information on the order appreciate this feature. It may not apply to everybody, but we take the necessary steps to be extremely thorough and detailed.