Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Paul
Kasie was an excellent customer service representative. She is extremely professional and very responsive.
Response from Upstep Custom OrthoticsJun 5, 2023
Thank you this is wonderful to hear!! We arent surprised! We are happy!
Kevin
Kasie was very helpful. The responses were extremely quick and ensure I had no other questions.
Response from Upstep Custom OrthoticsJun 5, 2023
Thank you!
Nicholas “Nick” H.
Kasie was great! Thanks for helping me resolve my problem.
Response from Upstep Custom OrthoticsJun 5, 2023
You are welcome and thank you!
Ed
Cassie was very polite, prompt and helpful. A nice surprise compared to most customer service anymore. Wish more were like her!
Response from Upstep Custom OrthoticsJun 5, 2023
We love Kasie too! Thanks for letting us know!
Shelley Hanson T.
Good customer service while ordering on line.
Response from Upstep Custom OrthoticsJun 5, 2023
Thank you, Shelley!
Conner T.
Fast and easy help from Samantha
Response from Upstep Custom OrthoticsJun 5, 2023
Thank you for your feedback!
John
Samantha Burks was very helpful in placing my repeat order.
Response from Upstep Custom OrthoticsJun 5, 2023
Thank you, John and welcome back to Upstep!
Bruce St G.
Now being told that I will have to wait 2 months from the time that I placed my order. Also keep getting offers to buy more insoles at a reduced price whichni feel is a bait and switch offer
Response from Upstep Custom OrthoticsJun 5, 2023
Hi Bruce- your impression kit was received on 5/17/2023 and your orthotics were designed, produced and shipped by 6/5/2023. That was only 12 business days. One of our customer care representatives has emailed you the tracking information to your orthotics. Thank you.