Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Randy H.
May 1, 2026
They do not have a live person to talk…
They do not have a live person to talk to when calling. Always in callback mode. Too slow on callbacks. It appears that they are too small of an operation. Refunds take too long.
Response from Upstep Custom OrthoticsMay 14, 2026
We sincerely apologize for your experience and understand your frustration regarding callback delays and the refund process. This is not the level of service we strive to provide. We appreciate your feedback and would like the opportunity to assist further. Please reach out to us directly at [email protected] with your order information so we can review your concerns and help resolve the issue.
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Daniel C.
Apr 30, 2026
Great service fast.
Mary was very helpful, providing the information I needed very quickly. Great job.
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you for your kind feedback! We’re so glad to hear Mary was able to provide the information you needed quickly and efficiently. We truly appreciate your support!
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ken
Apr 29, 2026
Great chat experience
The AI bot escalated my complaint to Mary the customer service supervisor and she was most helpful in assuring me that my issue would be resolved by the end of the week. Very polite and professional.
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you for your kind feedback! We’re so glad to hear Mary was helpful, polite, and professional in assisting with your concern and providing reassurance that your issue would be resolved. We truly appreciate your patience and support!
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Kelly B.
Apr 29, 2026
Mary was fantastic!
Mary was fantastic!! She checked and double checked to make sure we were both on the same page as far as the type of orthotic that was needed! She was very nice and customer friendly while at the same time making sure I had the right product. I couldn’t be happier!! Kelly B.
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear Mary took the time to carefully ensure you received the right orthotic for your needs while providing such friendly and attentive service. Your kind words truly mean a lot, and we’re so happy to hear you couldn’t be happier with your experience!
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Heidi
Apr 28, 2026
Mary was helpful and prompt.
Mary was helpful and prompt.
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you for your kind feedback! We’re so glad to hear Mary was helpful and prompt in assisting you. We truly appreciate your support!
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Derek
Apr 27, 2026
Livesaver
They worked absolutely great but wore down a little after 2 years
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you for your feedback! We’re so glad to hear your orthotics worked great for you. After extended daily use, some natural wear over time is expected, and we truly appreciate you sharing your experience. Thank you for your support!
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Terry A.
Apr 26, 2026
No tracking info provided
No tracking info provided. Insoles came with some type of pads with zero info on how to use them. Very disappointed with price vs info provided with info.
Response from Upstep Custom OrthoticsMay 14, 2026
We sincerely apologize for the lack of tracking information and instructions included with your order. We understand how frustrating that can be, especially given the investment in your orthotics. Please reach out to us directly at [email protected] so we can provide guidance on the pads and review your concerns further.
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Todd H.
Apr 24, 2026
Ryan was very helpful in answering all…
Ryan was very helpful in answering all my questions.
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you for your kind feedback! We’re so glad to hear Ryan was very helpful and able to answer all of your questions. We truly appreciate your support!
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