Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom OrthoticsNov 6, 2023

Thank you for sharing your experience with the UPSTEP App!! We are thrilled to hear it was an easy process for you!

Response from Upstep Custom OrthoticsNov 6, 2023

I'm sorry to hear about your experience with the insoles, and I understand your frustration. We genuinely value your feedback, as it helps us make improvements and better serve our customers. We apologize that the insoles did not meet your expectations and that you're experiencing discomfort. Our orthotics are meticulously crafted using a combination of high-quality EVA (Ethylene Vinyl Acetate) and polypropylene, both renowned for their outstanding properties: EVA (Ethylene Vinyl Acetate): EVA foam is at the core of our orthotics, offering a range of benefits that elevate your comfort and support. EVA is a remarkable shock absorber known for its heat-moldable nature and exceptional shape retention. Its versatility makes it one of the most sought-after materials in orthotic manufacturing. EVA not only provides outstanding cushioning but also ensures unparalleled comfort and breathability. It effectively wicks away moisture and minimizes friction, promoting an environment that keeps your feet feeling fresh and comfortable. Polypropylene: Polypropylene, another integral component of our orthotics, boasts attributes such as lightweight construction, durability, and heat adjustability. It stands as an industry-standard material known for its reliability and longevity. Our goal is to provide high-quality orthotics that help alleviate foot pain and discomfort for our customers. We take your comments seriously and will use them to reassess and enhance our products. We're committed to customer satisfaction, and we'd like to work with you to find a solution to your pain and discomfort. Our dedicated team has reached out to you this morning so that we can discuss your concerns and explore potential solutions, whether that's a produce remake, we are here for you. Your experience is important to us, and we want to ensure you find the relief you're seeking. Thank you for sharing your thoughts, and we look forward to assisting you further.

Response from Upstep Custom OrthoticsNov 6, 2023

We're delighted to hear that you've had a positive experience with your previously bought Upstep orthotics, and we appreciate your loyalty as a returning customer. We're committed to providing you with the same exceptional quality and comfort with your second pair. If you have any specific preferences or adjustments in mind for your new orthotics, please feel free to let us know, and we'll do our best to ensure they meet your exact needs. Thank you for choosing Upstep once again, and here's to another round of comfortable, pain-free steps! If you have any questions or require assistance, please don't hesitate to reach out – we're here to help.

Response from Upstep Custom OrthoticsNov 6, 2023

We're sorry to hear that you've had an unpleasant experience with our sales and marketing efforts. Our intention is to provide valuable information and solutions to our customers without being overly aggressive. Your feedback is essential in helping us improve our approach, and we'll take your comments into consideration to provide a better experience for our customers in the future.

Response from Upstep Custom OrthoticsNov 6, 2023

We're thrilled to hear that your experience with our process has been smooth and hassle-free so far! Your satisfaction is our top priority, and we're here to make your journey with us as easy and enjoyable as possible.

Response from Upstep Custom OrthoticsNov 6, 2023

Thank you!

Response from Upstep Custom OrthoticsNov 6, 2023

We're delighted to hear that our email reached you at the perfect time, and we're here to help you get back to comfortable walking. Mary is dedicated to providing you with all the information and support you need to make your orthotic experience exceptional. We understand the importance of finding the right solution for your foot and back pain, and we're committed to delivering top-quality custom orthotics to meet your unique needs. Your comfort and well-being are our priorities, and we're excited to be a part of your journey toward pain relief and walking with ease. If you have any more questions or need assistance as you get started, please feel free to reach out. We're here to support you every step of the way.

Response from Upstep Custom OrthoticsNov 6, 2023

Thank you for your kind words! We're delighted to hear that you've had an excellent experience with our prompt and helpful assistance. Your satisfaction is our priority, and we're always here to provide you with the support and information you need.