Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Tom C.
May 16, 2026
Your company made great arch supports…
Your company made great arch supports for me without having to go to a podiatrist.
Response from Upstep Custom OrthoticsMay 19, 2026
Thank you so much for your kind words! We’re thrilled to hear that your arch supports have worked so well for you and that we were able to provide a convenient alternative without needing a visit to a podiatrist. Our goal is to make high-quality custom orthotics accessible and easy for our customers, so your feedback truly means a lot. Thank you again for choosing us!
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Terrie
May 15, 2026
The insoles were NOT custom made to my…
The insoles were NOT custom made to my feet, When I contacted the company for a refund, was argued with by PHil that they have to be made to a standard "wide" shoe in order to fit the standard shoes. I feel it should be as advertised, to my FOOT imprint, the reason for the foam molds, etc. I received email from Mary that a return label would arrive in 2 days, nothing. No replies to 2 emails so far. Don't waste your money unless you have a standard width foot and even then, they did not address my foot's supination where I need the outer side built up. Insoles are floppy, not great material either. I feel I was taken, and now no response. If I could give less than 1 star, I would.
Response from Upstep Custom OrthoticsMay 19, 2026
We’re very sorry to hear about your experience and sincerely apologize for the frustration this situation has caused. We understand your concerns regarding the fit, support, and communication surrounding your order. Our orthotics are custom-made using the impressions provided, while also being shaped to fit the shoe type and sizing selected during the ordering process. However, we never want a customer to feel unheard or disappointed with the final result. We also apologize for the delay in communication and the missing return label. That is not the level of service we aim to provide. Your feedback regarding the support for supination, materials, and overall experience has been shared with our team for further review. Please contact us directly again with your order information so we can personally look into this matter and work toward a resolution for you.
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Dixie P.
May 15, 2026
Phil was very responsive and gave me…
Phil was very responsive and gave me good advice about my orthotics.
Response from Upstep Custom OrthoticsMay 19, 2026
Thank you for your kind review! We’re so glad to hear that Phil was responsive and able to provide helpful advice regarding your orthotics. Providing knowledgeable support and guidance is very important to us, and we truly appreciate you taking the time to share your experience. Thank you again for choosing us!
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Kent W.
May 15, 2026
They were great
They were very professional yet courteous and helpful with my order. Communication was good and I was satisfied with the service I was provided
Response from Upstep Custom OrthoticsMay 15, 2026
Thank you for your kind feedback! We’re so glad to hear you found our team professional, courteous, and helpful throughout your order process. We truly appreciate your support and are happy to know you were satisfied with the service provided!
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Charles C.
May 14, 2026
Customer service over the top in all…
Customer service over the top in all areas from start to finish!
Response from Upstep Custom OrthoticsMay 15, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear our customer service exceeded your expectations from start to finish. We truly appreciate your support!
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Mark J.
May 14, 2026
Unbelievably quick response
Unbelievably quick response , polite, kind and continued to offer to help at any time!
Response from Upstep Custom OrthoticsMay 15, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear you received such a quick, polite, and kind response and that our team continued to offer support whenever needed. We truly appreciate your support!
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Ed P.
May 14, 2026
So far so good
So far so good. I was mate waiting for a note. So far so good. The blue is fine. As long as it's not pink.pink.pink.pink.l. You just have to determine, which should you need. Blue is fine.l
Response from Upstep Custom OrthoticsMay 15, 2026
Thank you for your feedback! We’re glad to hear things are going well so far and that you’re happy with your selection. We truly appreciate your support and hope you continue to enjoy your experience with Upstep!
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Alex C.
May 14, 2026
Fast answer and quick job!
Fast answer and quick job!
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you for your review! We’re so glad to hear you received a fast response and quick service. We truly appreciate your support!
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