Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom OrthoticsMay 2, 2024

Thank you so much for sharing your experience with Upstep Custom Orthotics! Your feedback means the world to us!

Response from Upstep Custom OrthoticsApr 26, 2024

Hello, Thank you for your feedback, and we're glad to hear that you love our product. We sincerely apologize for any difficulties you experienced with the order process. We understand the importance of a smooth re-ordering process, which is why we have a dedicated section on our website to make re-orders easy. Additionally, when re-ordering, you have the opportunity to add any additional information to your new order to ensure it meets your needs. We're sorry to hear that you encountered challenges with using our website for reorders or ordering inserts for different shoes. Your experience is important to us, and we're committed to improving our processes to make them more user-friendly. If you have any further questions or need assistance with placing an order, please don't hesitate to reach out to us directly. We're here to help and ensure that you have a positive experience with Upstep Custom Orthotics.

Response from Upstep Custom OrthoticsApr 26, 2024

Hi Paul, Thank you for bringing this matter to our attention. We're sorry to hear about the lack of response to your emails and voicemail. It's unusual that you haven't received a response, and we want to ensure that you're reaching out to the correct email address. Please double-check that you're contacting our customer care team at [email protected] for assistance with your concerns. We understand the importance of addressing your issues promptly, especially with regards to our money-back guarantee. Our customer care team is dedicated to helping you, and we apologize for any inconvenience this delay may have caused. Thank you for your patience and understanding as we work to resolve this matter.

Response from Upstep Custom OrthoticsMay 2, 2024

Hi there, Thanks for sharing your experience! It's awesome to hear that Mary was able to jump in and help out so quickly, especially with those suggestions you didn't even know were options. If you have any more questions or need anything else, just let us know. We're here to make sure you're taken care of!

Response from Upstep Custom OrthoticsMay 2, 2024

Thank you for sharing your experience with Mary with us! We are so happy she was able to assist you!

Response from Upstep Custom OrthoticsApr 26, 2024

Hello, We're genuinely sorry to hear about your disappointment with our custom orthotics. We understand that custom orthotics may not suit everyone, and we regret that our product didn't meet your expectations. Our goal is to provide high-quality products that offer exceptional support and comfort, and we're disheartened to learn that you found them to be inadequate compared to other options. We take customer feedback seriously and are constantly striving to improve our products and services. We appreciate your honesty and will use your comments as an opportunity to make necessary adjustments. Regarding your experience with our refund process, we apologize for any inconvenience. We're continually working to streamline our procedures to ensure more efficient resolution for our customers. While we understand your frustration, we're committed to delivering effective solutions and providing the support you deserve. If there's anything further we can do to assist you or if you have any additional feedback, please don't hesitate to reach out to us at [email protected]. Thank you for sharing your experience, and we sincerely apologize for any inconvenience you've experienced.

Response from Upstep Custom OrthoticsMay 2, 2024

We appreciate you taking the time to share the experience you had with us!

Response from Upstep Custom OrthoticsMay 2, 2024

This is awesome! We have let Mary know of your kind words!