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Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

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Health & Medical
Medical Specialists
Upstep Custom Orthotics

Upstep Custom OrthoticsReviews of upstep.com

4.23,671 reviews
Medical Specialists

Upstep Custom Orthotics4.2

Reviews3,671 About Contact

Overall score

4.2 out of 5

Great

Average of 3,671 reviews

Distribution

5★75%
4★4%
3★3%
2★2%
1★15%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 945-4770
upstep.com
[email protected]

About Upstep Custom Orthotics

#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order⁠ - no questions asked!

Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: upstep.com
Website: upstep.com
Category: Medical Specialists
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 89% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

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Brandon
Dec 13, 2024
Ryan is awesome!
Ryan is awesome!
Report
Vanessa I.
Dec 13, 2024
Helpful
Helpful. Quick.Mary was nice
Report
Gregory F.
Dec 12, 2024
A rare example of genuine concern for…
A rare example of genuine concern for purchasers experience. Dedication, timeliness, and pride in product on full display. Well done!
Report
Holly H.
Dec 12, 2024
Daisy was very helpful and resolved my…
Daisy was very helpful and resolved my issue.
Report
Brad C.
Dec 12, 2024
Was able to speak to live person right…
Was able to speak to live person right away- her name was Mary- she was excellent.
Report
Tammy
Dec 11, 2024
Mary was Quick and issue resolved
Mary was Quick and issue resolved
Report
Gustave
Dec 11, 2024
Mary was very helpful ... but the website....
Mary was very helpful, but my inability on the website to simply order a different style of insole based off the foot impressions you already have without having to what appears to me to go through the entire process again is disappointing, and has stopped me from ordering an additional set of insoles. I'll make do with what I have.
Response from Upstep Custom OrthoticsMar 17, 2026
Thank you all for your kind words and for taking the time to share your experiences! We’re so happy to hear how helpful, responsive, and knowledgeable Mary has been in assisting you. She truly cares about providing the best possible support, and your feedback means a lot to both her and our entire team. We appreciate your trust in us and are always here to help with anything you need!
Report
ROBERT J K.
Dec 11, 2024
Order question
Daisy assisted with an order question and was able to answer in a thorough and quick manner. Customer service at Upstep is excellent, appreciate it!
Report

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