Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Stephen S.
Jul 28, 2026
Custom is the way to go!
The orthotics feel amazing and fit my foot perfectly. As soon I put them into my workout shoes and started walking around it felt right. I wear a larger shoe and need space to minimize discomfort so I was concerned that the orthotics would be too bulky or wouldn’t fit shoes or feet correctly. They are perfect! Thank you
Response from Upstep Custom OrthoticsJul 28, 2026
Thank you for your wonderful review! We're thrilled to hear your orthotics fit your feet perfectly and felt comfortable right from the start. It's especially great to know they fit well in your workout shoes without adding unwanted bulk. We truly appreciate you sharing your experience, and thank you for choosing Upstep!
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The Letter Lessons T.
Jul 28, 2026
My left knee and tight hip pain os gone.
They know how to do foot impressions. It made all the difference in my hip and knee. Daisy was very sweet and patient with me. She had all the answers for my questions. They did what was needed for me. Thank you Upstep team. Wulliam Martin
Response from Upstep Custom OrthoticsJul 28, 2026
Thank you for your wonderful review! We're delighted to hear your orthotics have made such a positive difference for your hip and knee. It's also great to know Daisy was sweet, patient, and able to answer all of your questions. We'll be sure to share your kind words with her. Thank you for your support and for choosing Upstep! 😊👣
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Amy S.
Jul 27, 2026
I was charged twice for the same order
I was charged twice for the same order. I have been trying to get a refund for the unauthorized duplicate chege since July 1 and was told I would get a refund. It has been 26 days now. I also canceled the original order and requested refund because I was no happy with lack of customer service. Again...I was promised a refund for this order as well on July 9th....still no refund for either of these and of course customer service number just says leave email address. You can not speak to anyone! I am ready to report you to Better Business Bureau. I intend to leave my experience and expose how this "company" works if my money is not refunded immediately!
Response from Upstep Custom OrthoticsJul 28, 2026
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it must be to be waiting on refunds, especially after being charged twice and requesting updates. We take concerns like yours seriously and would appreciate the opportunity to review your case. Please contact us at [email protected] with your order details so we can investigate both refunds and provide you with an update as soon as possible.
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Ryan
Jul 27, 2026
The running orthotics have helped me…
The running orthotics have helped me run injury free for a year now.
Response from Upstep Custom OrthoticsJul 28, 2026
Thank you for your wonderful review! We're thrilled to hear your running orthotics have helped keep you injury-free for the past year. Knowing they've supported you in staying active and running comfortably means a lot to us. Thank you for choosing Upstep, and we wish you many more healthy miles ahead!
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EMILE
Jul 27, 2026
I am happy with the way you go about…
I am happy with the way you go about getting my orthotic ready in short order and the fact that I am able to wear the orthotic for about three years.
Response from Upstep Custom OrthoticsJul 28, 2026
Thank you for your wonderful review! We're delighted to hear you're happy with both the ordering process and the longevity of your orthotics. It's great to know they've continued to provide you with lasting support for about three years. We truly appreciate your trust in Upstep and thank you for choosing us!
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CollinY
Jul 26, 2026
These inserts work
I have had relief in my calves, knees and hips through wearing and renewing these Upstep inserts over the last 8 years. I have them in my gym shoes, running shoes and daily shoes. They have been a game changer.
Response from Upstep Custom OrthoticsJul 28, 2026
Thank you for your wonderful review! We're thrilled to hear that your Upstep orthotics have provided lasting relief for your calves, knees, and hips over the past eight years. It's especially rewarding to know they've become an essential part of your gym, running, and everyday shoes. Thank you for your continued trust and support—we're honored to be part of your journey! 😊👣
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Robert H.
Jul 25, 2026
My refund was due over 3 weeks ago
My refund was due over 3 weeks ago, and now you just ignore inquiries. You have caused my HSA account to be frozen and other medical expenses are not able to be paid. I asked for a refund 2 days after order, there should not be an issue. Please refund my funds do we can move on with our lives. This is very unprofessional, and terrible business practices on your part. I’m sure they’ll reply to this with please reach out to their customer service, but that’s as far as it will go. I e contacted you guys at your ci tact, but you never reply, glad you had the time to reply to this. Your customer service is shit!
Response from Upstep Custom OrthoticsJul 28, 2026
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating this situation has been, especially given the impact on your HSA account. We sincerely apologize for the delay and the lack of communication. We'd appreciate the opportunity to review your case and provide an update. Please contact us at [email protected] with your order details so we can follow up with our Finance team and assist you further.
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Thomas B.
Jul 24, 2026
Missed Dates, charges for nothing, and unwilling to refund
I had previously ordered from Upstep before and the process was much smoother then. Recently I tried to replace those inserts and it has been nothing but poor communication and missed dates/deadlines. So I reached a point where I asked and was granted a refund (minus a 15% restocking fee even though I had not been notified they were in process after being 2 weeks late), now I am a few days past the 14-18 business window (which seems excessive) and my refund is late! After this experience I would caution anyone to use this company, I certainly will not be using them in the future.
Response from Upstep Custom OrthoticsJul 24, 2026
Thank you for sharing your feedback. We're sorry to hear that your recent experience did not reflect the level of service you received with your previous order. We understand how frustrating delays, missed timelines, and waiting longer than expected for a refund can be. We'd appreciate the opportunity to review your case and provide an update. Please contact us at [email protected] with your order details so we can assist you further.
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