UPSReviews of ups.us

I regret to say that my recent experience with UPS has been nothing short of a nightmare. I entrusted them with the delivery of a small photo album from Colombia to Poland, opting for their supposedly expedited service promising delivery within 2-3 days. Little did I know, it would turn into a 21-day ordeal with no end in sight. As of today, March 26th, my parcel remains stranded in a warehouse in the USA, despite having been there for over 10 days. Throughout this ordeal, the lack of communication, tracking updates, or any reasonable explanation from their agent, Michał, has been utterly disappointing. I must emphasize the sheer incompetence displayed by UPS in handling this situation. Their failure to provide a timely resolution or even basic updates on the status of my parcel reflects poorly on their professionalism and commitment to customer satisfaction. In addition to the inconvenience caused, this experience has shattered my confidence in UPS' reliability and efficiency. I urge anyone considering their services to think twice and explore other options. It's disheartening to see a company fail so miserably in fulfilling its promises and upholding its responsibilities to its customers. Needless to say, I will be seeking alternative service providers in the future.

Horrible! We ship packages daily and over half are reported by our customers for damage or loss! We started using FEDEX where applicable and wish we could drop UPS entirely

The clerk was knowledgeable and able to take care of my business without any problems.

the worst delivery service . the agent don't keep to their words. they speak to you just to get you off the phone and their drivers are lazy.

My parcel appeared to remain at the drop off point for 5 days, only persistent calls to customer service pushed it along. Notifications non-existent. Very expensive for a 6 day delivery service

Poor Service, Won't let me claim my order and lost the package, package was sent to the wrong address on purpose. I will never trust UPS again no matter the circumstances.

I visited the UPS store on 02/05/24 to drop off a package to be returned to Amazon. The package only required a piece of tape on the lid and a shipping label. The clerk insisted that the item must be placed in another box to be returned. with no other choice, I allowed her to provide another box. She then charged me 23.99 for a box. The total return cost was $30.40 which was supposed to be a free return.

We are very disturbed disappointed upset with UPS. My husband had a shipment of his bike and all supplies sent from Paterson NJ it was picked up to go to Miami Florida. Paid for Well it went from Paterson to Lynhurst to the Hub in Seacaus Then some how disappeared This is NOT a small box Oh by the way my UPs driver said when it’s change of shift the supervisor rush all the coworkers so they can get out it’s a known fact he said now the back is lost and all we get from UPS is sorry fill out the paperwork Oh nothing is found sure some one is riding the bike