UPERFECTReviews of uperfectmonitor.com

Produkt nach knapp einer Stunde defekt. Vom Support kommen nur automatische Links wo man einen Rücksendeschein anfordern kann. Dort wird leider behauptet dass es die Bestellung nicht gibt. Möchte man dort die Bestellung tracken, gibt es sie. Ich vermute da Absicht dahinter um eine Rücksendung zu erschweren, was Betrug ist. Sollte bald keine Antwort kommen, wird ein Anwalt eingeschaltet.

I am deeply disappointed with the experience I've had with Uperfect. I purchased a monitor during the Black Friday sale, drawn in by its impressive features and the promise of a 2-year worldwide warranty. However, after less than 4 months of use, the monitor began experiencing significant issues, with the screen flickering intermittently. Upon contacting customer support, I was initially informed that the issue was a matter of quality and could be addressed under warranty. However, this was just the beginning of my troubles. Despite the 2-year warranty, I have been struggling for over two months to resolve the problem. They offered the option of sending the monitor back to China for repairs, but the shipping cost was nearly as much as the initial purchase price of the monitor. Additionally, I specifically chose a marketplace recommended on their official website, which had the product available in my country, in the hope of expedited warranty-related assistance. However, despite pleading with them to honor the terms of the warranty and provide me with the necessary replacement part, I have not had any success. In addition, they have attempted to entice me with discounts on a new monitor, but this does not resolve the fact that they are failing to fulfill their warranty obligations. Overall, while the specs and price may seem appealing, my experience with Uperfect's customer service and warranty support has been disappointing, to say the least. I hope this feedback serves as a cautionary note for others considering purchasing from Uperfect.

So i decided to buy an amazing monitor that is 200 USD, it is qled/500nits/dci-p3. With current discount seemed to be a great option. But they contacted saying it is out of stock, offering a more expensive but worse alternative that is srgb and only 250nits ... After asking when the QLED will be in stock, they said that "We do not produce it anymore". However they still sell it on their website! Dirty business luring people with products the do not produce and then upselling with worse alternative, big disappointment...

I researched like crazy for this purchase, The product reviews were outstanding. The product was outstanding until one day it wasn’t, and that is when the fun began. In good faith, when the first monitor failed, I order a replacement and took up a promotion for a second at a discount. They later contacted me to tell me that they were out of stock, so I ordered the same product I had. They never refunded the original order until I chased them months later, they asked me to send back the original, and have never replaced that one. I spend week after week chasing. Such a shame, I recommended them to a dozen people, I can’t anymore.

They make some cool monitors but I had nothing but problems and that's with one of there most expensive displays! The first display arrived a few days before Christmas the outside box was in perfect condition but the inside box was clearly ripped and the display was defective, there customer service kept trying to say it wasn't used and that it had happened during shipping but that's garbage the outside box was in PERFECT condition.. Anyway second display arrived open box as usual but the display worked well kinda worked, came on but would turn itself on and off at random like the display would just go black then come back on or flickering on/off and displaying the hdmi logo! Anyway I decided to try another 1080p version via Amazon and it works ok still flicking on odd occasions but it's ok, it was when trying to return the 2k display the fun of games began.. First you are offered a discount for the problems caused but you say no thank you I just purchased a replacement and id just like a refund and they say ok what about a bigger discount you say no thank you I just want a return label and a refund.. Well it only took them 12hrs to arrange a replacement before like the exchange but 5 days later still no return label just emails saying sorry it's taken this long or you get an email saying here is your label and there is no label so you email them again and you get the old sorry my mistake here's your label.. I think as long as things are going there way they are helpful but the moment you say NO I want a refund it's when things get unpleasant, another example they ask you to send them the return tracking number so I did and they replied thanks for the update but PLEASE DON'T EMAIL US AGAIN UNTILL AFTER THE DISPLAY HAS ARRIVED!! How's about you just sort out my refund instead of playing games like I forgot your label... I'm genuinely shocked but lucky for me I can warn others before they buy thanks to Trustpilot, Google reviews and Amazon reviews.. I hope I just had a bad experience but it's given us something to talk about on YouTube and hopefully your experience is better than mine, personally I not be buying there products again just because of what's happened and I may even return the 1080p display just because I REALLY don't want to deal with them in the future!!

Faulty product and customer support that refused to honour their 30 day money back guarantee after the product has been returned.