UPERFECTReviews of uperfectmonitor.com

So I bought the ugame k118 portable monitor and about 4 months the screen started to turn on and off. I was playing cod when the screen turned off. I could hear audio but no picture was coming. I reached out to uperfect and was greeted with annie who was fast and responsive. They offered to replace it for me. Everything was going 100% well until when I shipped the monitor they stopped responding me. After sending them a screenshot like they asked for, still no answer. The chat support says back online at 8:30pm. I decided to make a new account and reach out to customer support during the day. Right away I got a response from annie recommending me about the monitors. Then I confronted her saying I made a new account to reach out to you guys and then she never replied. Waste of time and waste of money.

I ordered their UGame C2 Pro, 16" 2K monitor, it came and I tried to turn it on but nothing, I thought maybe the battery was not charged, "charged" it for 30 minutes and still nothing, but apparently the speakers worked which baffled me, turned out the screen was not even turning on, I was almost in tears, I have reached out to their "support" email (any business worth their salt should have a number, which I find a bit suspicious), no reasonable outcome as of yet.

Informa garantia de 2 anos no site e com 3 meses o monitor deu defeito, eles não trocar o produto. A cor do monitor é muito fraca...

Monitor listing was unclear and inaccurate, with the name of the product, and the documentation that arrived with the product both listing incorrect specifications. Once I received the product and realized it was not what I was expecting, the return process has been deliberately frustrating and cumbersome. It is clear that they are intentionally making the process annoying to incentivize NOT returning the product. Knowing this, I will be taking efforts to avoid this company in the future.

I received a defective monitor and wrote a bad review. I was offered another monitor for free if I (a) removed the bad review, (b) purchased a different monitor, and (c) left a positive 5-star review of the new monitor. "Free" turns out to be a refund via PayPal, but you have to trust that they'll send it. It appears that quite a few people will sell their integrity for a cheap monitor. Not me.

I've been waiting for delivery for about a month . The product arrived defective , the seller is trying to resolve the issue with a partial refund with an amount that will not cover the repair of a defective product + the condition to change the review to 5 stars. I have never met a worse customer service than these guys, they definitely do not deserve your money and nerves

Buyer beware. Despite what their website states, they will not honor their 30 day risk free trial. I received an RMA on July 9, 2024 that stated I would get a follow up email in three to five days with return instructions. Instead I keep getting troubleshooting emails so I can “keep the monitor”… that I no longer want. Every time I ask for the return instructions I get ignored. As of July 16, 2024 I have yet to receive the return instructions despite asking several times via email.

I would advise against purchasing from this company. I invested in their most expensive triple portable monitors, but one of them arrived non-functional. I reached out to their support team, who requested a video demonstrating the problem. After I sent the video, they completely stopped responding to my follow-ups and chat messages. Their behavior is highly unprofessional and, frankly, feels like a scam.