Pierre
Jolis produits mais pas fiables et SAV médiocre
Livraison rapide de mon écran Delta max pro, mais au bout de 3 mois la connexion USb-C ne fonctionne déjà plus. J'attends la réponse du SAV depuis 1,5 mois. Je déconseille fortement d'acheter leurs produits, ou en tout cas pas en direct. Passez par Amazon par exemple, qui facilitera l'application de la garantie.
Response from UPERFECTNov 26, 2025
Dear Customer, We are sincerely sorry to hear about the problems you are experiencing with your Delta Max Pro monitor and, in particular, the unacceptable delay in response from our customer service department. Please accept our sincerest apologies. We are truly sorry to hear about the issue with your Delta Max Pro's USB-C port and the unacceptable 1.5-month delay in our service response. Please accept our sincerest apologies. We would like to clarify for you and all readers that all our products, including the Delta Max Pro, come with a 24-month warranty. We stand by our products and are fully committed to honoring this warranty for all our customers. This includes repairing or replacing faulty units. There appears to have been a significant breakdown in our communication process, as we cannot locate a recent support ticket from you. To resolve this immediately, we have taken two actions: We have initiated an internal investigation to identify where your previous message was lost and to prevent this from happening again. We are ready to provide a swift solution for you. If your issue is still not resolved, please contact us directly at [email protected] with the subject line "Trustpilot USB-C Issue". Please include any previous correspondence you may have sent, as this will help us identify the communication gap. Upon verification, we will process your warranty claim immediately. To all our customers: we apologize that this experience has cast doubt on our service. We are reinforcing our support team and processes to ensure every inquiry receives the prompt and professional attention it deserves. Thank you for bringing this critical matter to our attention. We hope to have the opportunity to correct this for you. Sincerely,