Lukas B.
Defective on Arrival & No Support After Return
I can’t say much about the product itself, but I can say a lot about their customer service. I ordered a K118 touch monitor, which arrived damaged. The touch layer was cracked, causing false touch inputs and making the monitor unusable. Even though the display still showed an image, the product was clearly broken and not as advertised. I provided photos and videos as proof. Their initial response was to offer a $60 refund on a $350 product, claiming that this was the price difference between the touch and non-touch version. I declined, as I did not agree to keep a defective unit. I requested a direct replacement. They then claimed the product was discontinued and unavailable in my country, despite the fact that it was still being sold on their website. Eventually, they sent me a return label and stated that I would be refunded once the item arrived at their warehouse and was inspected. The package arrived and was delivered successfully. After waiting over a week, I emailed them again and received no response. They also failed to respond to my PayPal dispute. Thankfully, I paid via PayPal, who are now handling the refund. I had high expectations, but due to the poor communication, misleading statements, and lack of accountability, I will never order from this company again and do not recommend them.