UPakWeShipReviews of upakweship.com

Overall there were some pros and some serious cons when using UPakWeShip on our move from the US to Vietnam. Firstly they were cheap and we did receive our stuff eventually. However, our customer agent Chris Corder, was rude and patronising when deal with me but changed his attitude considerably as soon as my husband piped up that he was actually on speaker phone. When I phoned head office to ask if we could change agent, they where unsurprised by my complaint but said that unfortunately Chris was the only person who could deal with Southeast Asia and that he probably didn't mean to be rude 'that was just his way'. I.e. they knew he was a misogynist and I should just deal with it like they had too. At this point, it was too late for us to change company so we went along with it, letting my husband do all the communication from then on. His attitude improved when dealing with my husband but communication was confusing and information was often incorrect. The most notable piece of incorrect information we were given was that, since we needed our Residents Card to import good to Vietnam, we could not send our package yet and would have to pay for storage. This turned out to be incorrect, as we found out upon arriving in Vietnam and all other new members of staff (who used different shipping companies) were receiving their goods within weeks. We should have been allowed to send it straight away and supplied the documents later. This error meant it took over 6 months to arrive rather than the 12 weeks it should have taken. It also cost us hundreds in storage costs. So, if you want a cheap shipping option UPakWeShip is okay, but be prepared to be treated poorly and do your own thorough research.

Shipping from Canada to Europe, estimated time was 6-8 weeks. It has been already 8 weeks, and for the past 3 weeks our coordinator Kris has been ignoring our emails without providing any update, and we have no idea where our shipment is at.

My family and I moved from Germany to the D.C. area and used UPakWeShip's x2 U-Crate 100 pallets. Start to finish, James (EU) from UPakWeShip was incredibly communicative, prompt in reply, and helpful. Similarly on the U.S. side, Kris (US) reflected the same level of service. Occasionally we dealt with delays and a few moments of "omg what is happening" which was completely expected given the pandemic + shortage of shipping containers = shipping delays. But every step of the way James (and then Kris) kept us looped in. As for all of the paperwork, they definitely clearly explained everything we needed to complete with examples (which we deeply appreciated given the already hectic nature of an international move). Everything, and I mean, every. single. object. including the heirloom glassware I packed and our beloved paintings, arrived unbroken and in beautiful mint condition. It all looked exactly as we had packed it the day we left. Start to finish, our things were picked up at the end of July 2021, and delivered to our doorstep mid-November 2021. So roughly 16 weeks start to finish. Thankfully, we weren't in a rush so this worked perfectly. This was a great shipping solution that we would readily use again should we find ourselves moving overseas once more! Bottom line? Great bang for buck, so long as you're flexible on your timeline and pack your things well. Vielen Dank UPakWeShip!

I had high hopes for using upakweship for our international move from Canada. I requested a quote on October 14 and after various follow up emails to Devin asking where our quote is, we have STILL not received it. They claim it is due to needing to obtain trucking and shipping rates and port congestion (in a templated email) but other companies have been able to provide a quote in one or two days. Very frustrated at the lack of information after nearly a month and an indicated short timeline to move out of our home. Would not use them after this experience

NEVER use this company. Upakweship is the worst customer experience I've ever had. My shipment arrived utterly destroyed. The furniture in it looking like it had been thrown against a brick wall. They didn't take responsibility. Told me that I was WRONG that the shipment had been damaged and then repacked (which it had), offered me no assurances, no reimbursement and then didn't even have the common decency to call me and tell me any of this over the phone. The damage to the items is irreparable. They're ruined. So the insurance doesn't even matter. The least they could have done was reimbursed what I paid for not fulfilling their service of delivering my good safely. Their communication was inconsistent, flaky and borderline rude. Never work with them.

I moved from the USA to Denmark and ordered a U-Crate 50. The pallet and all supplies for it arrived within a week. It was easy to assemble and pack, directions were emailed when I ordered the pallet. I scheduled a pickup and the driver arrived on time and loaded my U-Crate 50 pallet. Communication with UPakWeShip was fantastic, all documents were provided for shipping and my questions were answered the same day or within 24 hours. Once the shipment left the US, I was contacted by the European team. They kept me up to date and answered my questions quickly. The time it took for my pallet to ship from the US to Northern Europe was 8 weeks. Everything arrived with no issues or damages. Communication was great. I highly recommend UPakWeShip for any international pallet shipping.

I would like to congratulate the team for the wonderful job in getting our 2 U crates 100 from Florida to Italy so efficiently. They arrived in just under 7 weeks from the date of pick-up. I found everyone I dealt with very helpful, professional and quick to respond. Alicia was a wonderful help as I had many questions before placing the order. Every question was answered within the day or by early the next day and her advice was spot on. The process of shipping a crate is extremely well-documented and easy to follow. The crate packs arrived at our house in Florida within a few days, ahead of schedule and we liked the quality of the materials. We were kept informed at every step of the way. Pick-up and delivery to the port in the USA and then the subsequent shipping to Europe happened like clockwork. I dealt with James initially in the European team who was very helpful. Then, I was in touch with Elda whose efficiency, nice manner and quickness to respond was top level. We felt that we were in very good hands throughout the process and the smooth passage through customs confirmed their professionalism. Our crates arrived in good shape ….they looked like new and not one thing was broken nor scratched (we had boxes of glasses, furniture and crockery packed in there). All in all this is a great service, great price and run by a very professional and competent team. I would not hesitate to use this service again…thank you! Note: it is important to make sure the crate is packed well, following the instructions. We opted to tie everything with extra straps and shrink wrapped it all before placing the crate around the contents, although this was not required in the instructions

My wife and I had all of our belongings shipped from USA to Denmark. It was fairly inexpensive compared to a lot of other quotes we got on the delivery, and the service we received was absolutely flawless. Pete took care of us, always answering whatever questions we had and guided us through the whole process. We would definitely recommend their services!