UPakWeShipReviews of upakweship.com

We cannot recommend UPakWeShip, which has dishonest practices and very poor communication. We shipped our household belongings from the USA to Europe. Our original plan was to relocate to northern Spain. Due to unexpected circumstances, we relocated to the Netherlands. All this occurred and was communicated with UPakWeShip before our belongings cleared customs in Antwerp, Belgium, in February 2026. We had always planned to have UPakWeShip store our belongings in Antwerp until we had a permanent address. This was arranged and we provided an address and date (a few months in the future) for delivery to the Netherlands. We began inquiries in March 2026 about an adjustment to the delivery charge we had paid for delivery to Spain as this was 1650 km further than the travel for the actual delivery to the Netherlands. We received no reply and sent additional communications to all our UPakWeShip contacts. Again we had no response. Shortly before our crates were delivered to our new home in the Netherlands, we received our bill for storage, which we paid immediately to receive our belongings. Our crates were delivered. We continued to reach out to UPakWeShip regarding an adjustment for delivery. We received a response on June 1, 2026, from UPakWeShip asking for our bank transfer info to which our refund could be sent; we emailed this information immediately. We have heard nothing further in the subsequent 4 months despite a final email follow-up from us in which we indicated we would begin to pursue the matter through the legal system if we did not receive communications from them by October 1, 2026. We have an extensive network of expats and soon-to-be expats with whom we are sharing widely our very negative experience with UPakWeShip. We highly recommend avoiding doing business with this company that does not respond in a timely manner to correspondence from active clients and which appears to have no issue with overcharging its clients.

"Do you know where your crate is, because we don't," is a call I never hope to receive again. UPakWeShip apparently pays for the absolute cheapest subcontractors they can in Europe. I just read someone waited 13 weeks, which is crazy. I can tell you why: our items sat loaded on a truck in "out for delivery" status for 2 weeks. It was sitting an hour or so away, we could have rented a truck and picked it up, but we couldn't. After two days we reached out to UPakWeShip and they provided 0 help, just shrugged their proverbial shoulders and said, we have your money, what are you going to do about it?

Before booking with UPakWeShip, customers should understand exactly what happened in our experience. We purchased a $7,837 service described as “All Inclusive 20ft Door to Door” for an international household move from the United States to Spain. We provided UPakWeShip with our exact residential delivery address before the container was loaded and before the final payment was accepted. We reasonably expected the amount quoted and paid to cover the shipment through delivery to our residence. UPakWeShip’s own booking record connected our exact Spanish address, the 20-foot container, “Door To Door” routing, and our payment within the same transaction record. Before the shipment, UPakWeShip did not provide us with: • Specific delivery-vehicle dimensions • An access checklist • Defined street or parking requirements • A request that we certify the address as accessible • A warning that access had not been confirmed • An estimate of the additional amount we might have to pay if their planned delivery method could not be used Only after our belongings were already committed to international transit and outside our control were we told that the original container truck could not park in front of our house. At that point, we had no meaningful practical ability to reject the arrangement or choose another mover. To obtain delivery of our belongings, we had to enter into a separate agreement with UPakWeShip’s designated destination agent, Mudinmar. Mudinmar required an additional €1,633.50 for: • Warehouse handling and movement • Shuttle service • Street-level residential delivery • VAT The payment cost us $1,866.81 through Wise. These were not charges for unpacking, furniture assembly, or an optional premium delivery upgrade. They were the destination services necessary to get our belongings delivered to our residence. We paid because our belongings were already overseas and the separate payment was required for delivery to proceed. We repeatedly asked UPakWeShip to reimburse the additional destination-delivery expense or credit us for the portion of the prepaid door-to-door service that was not completed at the original price. UPakWeShip denied reimbursement in writing and relied on contractual language excluding difficult-access charges. Our concern is not that the container never crossed the ocean. Our concern is that the complete door-to-door service was not provided at the price we were quoted and paid. A substantial additional expense was imposed only after our belongings were already in transit. If you are considering UPakWeShip, obtain written confirmation of the exact delivery vehicle, parking and street-access requirements, whether your address has been reviewed and approved, every destination service included in the price, and what you could be required to pay if their planned vehicle cannot complete delivery. Do not assume that “door to door” or “all inclusive” necessarily means your belongings will reach your residence for the original quoted price. Based on our documented experience and UPakWeShip’s refusal to reimburse the additional delivery expense, we cannot recommend this company.

I am sharing my experience so others can make an informed decision before choosing this company for an international move. I hired this company to ship my personal belongings from the United States to Portugal. Unfortunately, the shipment arrived in a condition that was very concerning. Every box had been opened, none were sealed with tape, the pallet and securing straps were missing, and one box appeared to have been extensively disturbed, with tears on multiple sides. During delivery, items were falling out of the truck. The delivery man handed me my tool box that was wrapped and neatly packed in a larger box.He said "oh here's your tool box." Many tools missing. I shipped 11 boxes and only received 10. As I unpacked over the following days, I discovered that numerous personal belongings were missing from multiple boxes. These were personal items that I had carefully packed before shipment. I reported the missing property immediately and have continued to cooperate with the company's investigation. At the time of writing, I am still seeking a satisfactory explanation and resolution. My advice to anyone considering this company is to photograph every item and every box before shipping, keep a detailed inventory, and purchase cargo insurance if available. I also recommend inspecting your shipment thoroughly upon delivery before signing any paperwork. This review reflects my personal experience with this shipment. I hope it encourages the company to improve its handling of customers' belongings and helps others make an informed decision.

If you are considering this company—don't. I cannot recommend them based on my recent experience moving from the USA to France. UPakWeShip advertises itself as "an affordable and stress-free way to move overseas." Unfortunately, my experience was anything but. Here's why: UPakWeShip's pricing was inconsistent from the very beginning. I was initially quoted nearly double the price for the exact same 20-foot container shipment. Even after we agreed on a price, we were misquoted a second time before the company finally honored the original quote. To be fair, the booking process, confirmation, tracking, customs clearance, and overseas shipment all went smoothly. We followed every delivery instruction provided. We hired a professional moving crew, coordinated with the storage facility, confirmed truck access, and ensured everything was ready within the required two-hour unloading window. ERS confirmed the wrong delivery date by email. We arrived exactly as instructed with our moving crew ready to unload the container. The truck never arrived. Our storage manager had to contact ERS after the shipment failed to arrive. Only then did ERS realize they had confirmed the wrong delivery date, yet they still never contacted either my mother or me directly. When I reached out the following day, ERS admitted the communication error but never apologized. Instead, they repeatedly described it as a simple typo and maintained that a €300 refund was fair compensation. Throughout the entire aftermath, UPak's responses were consistently dismissive. Rather than acknowledging the impact of their admitted communication error, they repeatedly focused on defending why their proposed resolution should be considered "more than fair." I have since received invoices documenting that my additional out-of-pocket expenses alone exceeded the refund being offered for the Mover's fees on the missed shipment date plus the days we paid for 3 storage units that sat empty for 6 days. If this is how UPakWeShip handles an admitted communication error, I have little confidence in how they would handle a more serious issue.

Extremely poor experience. I booked a container move, but instead was delivered U-Crates that could not accommodate my belongings. I had already removed my items from storage to prepare for loading, and because of the incorrect delivery, I was unable to proceed and some of my belongings were damaged by rain. The company then tried to change the terms of the service instead of honoring the original agreement. After I cancelled and requested a refund, they stopped responding completely. The phone number provided for management does not work. I would strongly advise others to be cautious.

They have had my containers for over 4 months and provided me with over 3 delivery dates. All 3 delivery dates have been missed and no one has contacted me. Company should be shut down immediately.

It took 140 days—the fastest turnaround they could possibly provide—from the day we placed the order until the crate arrived. Due to an error on their part, our shipment didn’t arrive in time for us to pack, forcing us to delay our move to the UK. Initially, they promised to prioritize our order by moving us to the "front of the line." Despite this, it still took nearly five months, providing no real benefit. We requested compensation for the additional week of rent we had to pay at our U.S. residence due to the delay (we didn’t ask for reimbursement for the unused rent at our UK apartment or for our flight change fees), they countered with half of our request ($250) and we'd have to sign a NDA. If you hire them, the fastest turnaround they can offer is 140 days (4.6 months) and they cannot offer customer service. Full detailed timeline below. Shipment Timeline Day 0 – Kit order placed. We were told it would ship on Day 4 due to a short weather delay and arrive for packing by Day 15 or 16. Day 14 – We reach out to check tracking/status. Day 15 – Told the kit had been shipped the previous week, but no tracking could be provided. We confirmed with the trucking company that nothing had been sent. Crate was actually shipped on Day 14. We were forced to delay our international departure and requested compensation. Day 21 – Crate arrives. Day 23 – We pack and send off the crate. Day 35 – Crate arrives at port in South Carolina. Full payment is required before overseas shipping. We request a reduced rate; it is denied. As a compromise, we’re told the crate will be moved to the “front of the line.” Day 62 – Crate departs South Carolina. Estimated UK arrival: Day 94. Day 96 – Crate delayed. New estimated arrival: Day 124. Day 131 – Crate arrives in the UK, 96 days after leaving South Carolina. Day 136 – Crate clears customs. We reach out to schedule delivery, hear nothing for a few days. Day 139 – Informed our crate will be delivered the next day. Day 140 – Crate delivered. Delivery team was excellent. A few minor damages: one broken glass and some picture frames.