UPakWeShipReviews of upakweship.com

My wife and I used U-Pack to send 2 U-100 crates from Washington state to Portugal. Every step of the way was dealt with professional personnel and pickup and delivery when they said they were supposed to be. We would recommend the company to anyone shipping abroad.

Moved from Miami to Madrid on June 1, 2023. Had a bit of a rough start (which was partly my fault but mostly due to incorrect/obsolete/contradictory instructions) but Alicia Hawk from uPak was very helpful and understanding and made it right. My crate arrived at the destination in perfect condition and with no further costs, paperwork, or any further involvement on my part (though a bit later than promised at 8 weeks.) All in all, I am quite satisfied and would definitely consider using them again in the future.

DO NOT USE THIS COMPANY IF YOU WANT YOUR SHIPMENT TO ARRIVE ON TIME AND IN GOOD CONDITION! My wife and I moved to Canada from Sweden and used UPakWeShip EU to send a crate of our home goods to Canada. Originally we were promised a 6-8 week delivery time (after they had already sent us the pallet for packing everything late) in reality it took over 6 months to receive after being delayed at the dock in Europe with no explanation on why our shipment has not left on the dates or boat they had first told us it would be on. Unless we repeatedly sent emails asking for update there was no communication on their end. Just us hoping our stuff would arrive one day. Finally, on the day the shipment did arrive it was given to us in pieces rather than the pallet we had originally packed it in. Again no explanation for who had taken our stuff out of the pallet or even letting us know our stuff would be delivered this way. This company has been terrible to work with causing us months of headaches and providing little to no communication or updates to their customers. For the money you will be spending with them you really think they would do a better job of first knowing where your stuff is and secondly providing actual service to their customers. Do yourself and your shipment a favour and use another company.

We booked their Ucrate 50 from Sweden to North Carolina, it took 9 weeks from door to door and everything was in great condition when it arrived, communication was as it should be and i was infomed of the collection and delivery dates in advance

They shipped our products from Europe back to the US and it took over 9 months! They said it was due to a global situation they had no control over but their communication was terrible and they offered no compensation for being without our goods for 9 months. We had to buy replacements for many of our thing. Some delay is understandable, but 9 months for what should be a 30 day transit time? You have zero protection or recourse with this company, they just blamed 'acts of god' and nothing they could do. I would have been OK if they communicated better or did anything to help make the experience better, but they did not. I would be wary of working with UPAKWeShip if you need what you're shipping in a reasonable amount of time and with any certainty.

My U-Crate100 was picked up on May 23, 2022 in the UK. On the day it was being picked up Upakweship arranged for a truck that was not big enough to collect the crate. I then had to make several calls and bring this to their attention and finally the appropriate truck was sent to pick it up (with a lift). After the crate was collected it sat in the UK for almost 3 months until the end of August, 2022. I was never able to speak to a human being and only had an email contact for the company. Each time I inquired I received an email with an excuse (ship was too full to take my container, ship was delayed, etc.). If I had not emailed I don't think they would have ever updated me. Once my crate was on a ship I requested and received the tracking number for my crate. It travelled from the UK to a port in SC and arrived in less than 2 weeks. Once my crate arrived in SC the tracking number showed that it was being sent to a hub in my state (FL). The crate arrived at a trucking hub in FL and I was never contacted. I ultimately called the trucking company and eventually obtained a telephone number for the 3rd party truck delivery service. After several more calls I was able to arrange a delivery date and the crate arrived on September 15th. I realize that there are ongoing shipping delays due to supply chain disruptions after Covid but there is no excuse for the terrible communication throughout this process. I think I would still be waiting on my crate had I not emailed regularly and called multiple times to arrange the actual delivery through the 3rd party company in FL. Throughout this process I only received updates when I requested information. I think Upakweship could do a better job of updating customers about delays and the status of their shipment. I think the cost was affordable at just under £2000 including insurance for a crate with 700 pounds of my belongings. The crate arrived in excellent condition and none of my items were damaged so that's a positive too. Waiting almost 4 months for delivery is extremely slow in spite of post-Covid shipping problems. Would I use them again? Maybe-based on cost and the fact that my items arrived without damage. Just beware that this is truly a DIY shipping option. You will need to monitor every step of the process yourself because Upakweship leaves you in the dark with no communication after they collect your crate.

Terrible service, it’s taken twice as long to get to UK as they said it would and was then delivered to completely the wrong address and wrong person. No idea when or if I am going to get our crate. Do not use this company. People on the phone have no idea who is delivering it so they have no control or idea what is going on.

Absolutely awful.I dealt with the East coast office, Devin Nouin, he was unresponsive, unhelpful and its basically an untrustworthy company. If you are shipping somethinig you don't care about use them, otherwise I'd look elsewhere