UPakWeShipReviews of upakweship.com

They say they have up front prices and no hidden fees but we moved from Portugal to the USA this past March 2026 with a Ucrate delivery date of April 2026. Or crate made it to the USA and they found a bug in the conex box of 15 pallets and had to send it back to the EU to be fumigated. And then returned to the USA. It's September 25th and we still haven't seen our pallet and were told we have to pay $1419.80 before getting our pallet! We moved here with just a suitcase so we have had to buy so much stuff that is on that pallet like summer clothes, formal wear for a wedding, bedding and linens. They said our insurance we bought doesn't cover this. So we paid. Then we found an email in spam for a bill for just under $400 for fumigation! What next? It feels like our stuff is being held hostage. Think twice before using their services.

I moved from Amsterdam to the US (Florida). While the sales people who are selling you the service seem professional at first, once you pay (they demand in full prepayment) and you are passed to operations, everything goes downhill. No updates during the entire shipment, many mistakes in communications, and I had broken items and bugs in my bed it was disgusting. Work with someone else especially not their Netherlands/UK operations.

Overall there were some pros and some serious cons when using UPakWeShip on our move from the US to Vietnam. Firstly they were cheap and we did receive our stuff eventually. However, our customer agent Chris Corder, was rude and patronising when deal with me but changed his attitude considerably as soon as my husband piped up that he was actually on speaker phone. When I phoned head office to ask if we could change agent, they where unsurprised by my complaint but said that unfortunately Chris was the only person who could deal with Southeast Asia and that he probably didn't mean to be rude 'that was just his way'. I.e. they knew he was a misogynist and I should just deal with it like they had too. At this point, it was too late for us to change company so we went along with it, letting my husband do all the communication from then on. His attitude improved when dealing with my husband but communication was confusing and information was often incorrect. The most notable piece of incorrect information we were given was that, since we needed our Residents Card to import good to Vietnam, we could not send our package yet and would have to pay for storage. This turned out to be incorrect, as we found out upon arriving in Vietnam and all other new members of staff (who used different shipping companies) were receiving their goods within weeks. We should have been allowed to send it straight away and supplied the documents later. This error meant it took over 6 months to arrive rather than the 12 weeks it should have taken. It also cost us hundreds in storage costs. So, if you want a cheap shipping option UPakWeShip is okay, but be prepared to be treated poorly and do your own thorough research.