UPakWeShipReviews of upakweship.com

I am sharing my experience so others can make an informed decision before choosing this company for an international move. I hired this company to ship my personal belongings from the United States to Portugal. Unfortunately, the shipment arrived in a condition that was very concerning. Every box had been opened, none were sealed with tape, the pallet and securing straps were missing, and one box appeared to have been extensively disturbed, with tears on multiple sides. During delivery, items were falling out of the truck. The delivery man handed me my tool box that was wrapped and neatly packed in a larger box.He said "oh here's your tool box." Many tools missing. I shipped 11 boxes and only received 10. As I unpacked over the following days, I discovered that numerous personal belongings were missing from multiple boxes. These were personal items that I had carefully packed before shipment. I reported the missing property immediately and have continued to cooperate with the company's investigation. At the time of writing, I am still seeking a satisfactory explanation and resolution. My advice to anyone considering this company is to photograph every item and every box before shipping, keep a detailed inventory, and purchase cargo insurance if available. I also recommend inspecting your shipment thoroughly upon delivery before signing any paperwork. This review reflects my personal experience with this shipment. I hope it encourages the company to improve its handling of customers' belongings and helps others make an informed decision.

If you are considering this company—don't. I cannot recommend them based on my recent experience moving from the USA to France. UPakWeShip advertises itself as "an affordable and stress-free way to move overseas." Unfortunately, my experience was anything but. Here's why: UPakWeShip's pricing was inconsistent from the very beginning. I was initially quoted nearly double the price for the exact same 20-foot container shipment. Even after we agreed on a price, we were misquoted a second time before the company finally honored the original quote. To be fair, the booking process, confirmation, tracking, customs clearance, and overseas shipment all went smoothly. We followed every delivery instruction provided. We hired a professional moving crew, coordinated with the storage facility, confirmed truck access, and ensured everything was ready within the required two-hour unloading window. ERS confirmed the wrong delivery date by email. We arrived exactly as instructed with our moving crew ready to unload the container. The truck never arrived. Our storage manager had to contact ERS after the shipment failed to arrive. Only then did ERS realize they had confirmed the wrong delivery date, yet they still never contacted either my mother or me directly. When I reached out the following day, ERS admitted the communication error but never apologized. Instead, they repeatedly described it as a simple typo and maintained that a €300 refund was fair compensation. Throughout the entire aftermath, UPak's responses were consistently dismissive. Rather than acknowledging the impact of their admitted communication error, they repeatedly focused on defending why their proposed resolution should be considered "more than fair." I have since received invoices documenting that my additional out-of-pocket expenses alone exceeded the refund being offered for the Mover's fees on the missed shipment date plus the days we paid for 3 storage units that sat empty for 6 days. If this is how UPakWeShip handles an admitted communication error, I have little confidence in how they would handle a more serious issue.

Extremely poor experience. I booked a container move, but instead was delivered U-Crates that could not accommodate my belongings. I had already removed my items from storage to prepare for loading, and because of the incorrect delivery, I was unable to proceed and some of my belongings were damaged by rain. The company then tried to change the terms of the service instead of honoring the original agreement. After I cancelled and requested a refund, they stopped responding completely. The phone number provided for management does not work. I would strongly advise others to be cautious.

They have had my containers for over 4 months and provided me with over 3 delivery dates. All 3 delivery dates have been missed and no one has contacted me. Company should be shut down immediately.

It took 140 days—the fastest turnaround they could possibly provide—from the day we placed the order until the crate arrived. Due to an error on their part, our shipment didn’t arrive in time for us to pack, forcing us to delay our move to the UK. Initially, they promised to prioritize our order by moving us to the "front of the line." Despite this, it still took nearly five months, providing no real benefit. We requested compensation for the additional week of rent we had to pay at our U.S. residence due to the delay (we didn’t ask for reimbursement for the unused rent at our UK apartment or for our flight change fees), they countered with half of our request ($250) and we'd have to sign a NDA. If you hire them, the fastest turnaround they can offer is 140 days (4.6 months) and they cannot offer customer service. Full detailed timeline below. Shipment Timeline Day 0 – Kit order placed. We were told it would ship on Day 4 due to a short weather delay and arrive for packing by Day 15 or 16. Day 14 – We reach out to check tracking/status. Day 15 – Told the kit had been shipped the previous week, but no tracking could be provided. We confirmed with the trucking company that nothing had been sent. Crate was actually shipped on Day 14. We were forced to delay our international departure and requested compensation. Day 21 – Crate arrives. Day 23 – We pack and send off the crate. Day 35 – Crate arrives at port in South Carolina. Full payment is required before overseas shipping. We request a reduced rate; it is denied. As a compromise, we’re told the crate will be moved to the “front of the line.” Day 62 – Crate departs South Carolina. Estimated UK arrival: Day 94. Day 96 – Crate delayed. New estimated arrival: Day 124. Day 131 – Crate arrives in the UK, 96 days after leaving South Carolina. Day 136 – Crate clears customs. We reach out to schedule delivery, hear nothing for a few days. Day 139 – Informed our crate will be delivered the next day. Day 140 – Crate delivered. Delivery team was excellent. A few minor damages: one broken glass and some picture frames.

We had zero complaints in the process. The only thing was that not okay was the pickup guy was really young and nearly dropped the pallet on its side before even loading it. But the price was good and everything was delivered as promised to our front door in Germany. Easy peasy! Will use again when we move back to the US.

I contacted Euromovers recently to request a quote. The UK contact based in Spain answered the phone with food in his mouth. When he detected my accent, he asked why I didn't want to return to my country of origin with a certain "president" wandering around. He then asked me why I wanted to leave the country I reside in. Completely inappropriate comments, very insulting. It has been over four days and he still has not been able to give me a quote despite detailed information I have given him to do so. No response or indication of when I might receive a quote. Highly inappropriate responses and unprofessional "service" if you can even call it that. I feel treated very poorly and will warn others to avoid your company.

I moved from Amsterdam to the US (Florida). While the sales people who are selling you the service seem professional at first, once you pay (they demand in full prepayment) and you are passed to operations, everything goes downhill. No updates during the entire shipment, many mistakes in communications, and I had broken items and bugs in my bed it was disgusting. Work with someone else especially not their Netherlands/UK operations.