UNREAL MobileReviews of unrealmobile.com

We ordered a year plan (and paid up front for it) to get a SIM card for our son's first phone. We were told 2-3 days to get it. One week later, the status of our plan was never updated and no shipping information sent. We called 4 times and was disconnected each time I mentioned the problem (because they only took questions for ordering, not for issues). I submitted a ticket and was told that they didn't have our address, which we gave it and waited again. 1 week later and a second ticket submitted and we still had no SIM card or shipping info and no response from the ticket. I tried to cancel the account and it wouldn't let me. I had to go to the bank and get them to dispute the money to get it back. We called US Mobile and had a SIM card shipping confirmation in 1 day and it is on the way. Stay away from UNREAL, they have horrible customer service and couldn't even get the plan started.

HORRIBLE FRAUDULENT SCAMMERS, ONCE NUMBER IS PORTED, YOU CANNOT GET IT BACK! THEY WILL NOT RELEASE IT AND HAVE NO HUMAN CUSTOMER SERVICE EXCEPT SALES WHO HANG UP ON YOU. NO INCOMING OR OUTGOING CALLS. OPENED MULTIPLE TICKETS WITH NO RESPONSE OR SOLUTION. THIS IS AWFUL. BEWARE, DO NOT FALL FOR THIS SCAM!!!

The bank's text messages aren't received, and it has been very difficult to communicate with customer service.

Is a new service that is no available at my home country Venezuela.

After communicating for three days trying to receive my refund for the simcard I did not receive but was charged for, they processed my refund. It was stressful, but I am glad I was able to get help. The best way to reach, I found, is to submit a ticket with your request. Calling will do nothing. The operators are not helpful at all. Overall, I changed 1star to 3 because they resolved my issue. Jose was very helpful- 5stars to him.

When I first found Unreal Mobile, I was skeptical. I tested their service with their 14 day free trial and I was surprised by how good the service actually worked. A couple of months later, I bought their 90 day plan and switched my service over. I noticed immediately that their "free VPN included with every account" for some unknown reason would not work on my account. I put in a support ticket and after a week of answering stupid questions by email, I was told that it would be "escalated". It has been 4 months now and it still does not work. Everything else worked fine so I continued with their service. At the beginning of March, they updated their app. Immediately after updating, I could no longer make outgoing calls. I put in another support ticket. After another week of emails trying to blame me and my phone, they told me to update the app again. Once I did that, I could make outgoing calls again. But over the next couple of weeks, I figured out that the call quality on outgoing calls had degraded so much it wasn't worth trying. I also figured out that I was no longer receiving incoming calls. Texts were also being delayed anywhere between 45 minutes and 24 hours. I also began getting a "General Error" when connecting to data, even though my phone showed I was connected with a strong signal. I put in another support ticket, as telephone support seems to have been discontinued, and again they tried to blame me and my phone. When I disputed this, I was told that this was a problem that had developed "across many phones", apparently with the updated app. I was again told that it would be "escalated to their app development team". I have since sent 3 emails asking how long they expect me to sit around without phone service and have received absolutely NO RESPONSE, other than my support ticket being closed as "SOLVED" while nothing has been done to fix the problem.

After several months of using the Unreal Mobile service I can attest to its reliability, affordable plans, and a great customer support. It was a smooth transition from my previous company and I had no problem porting in my number. Unreal Mobile offers a number of plans and many extra service features if one needs them. Also, I think its data plans are the most affordable on the market at this time. All the service initiation instructions were clear and easy to follow, the online dashboard is compact and informative. I haven't had any issues with the service so far: text messaging is fast and voice calls are clear and always delivered. Sometimes there are some voice lags though at the call initiation, but they are barely noticeable. I have been a happy Unreal Mobile customer so far for the values that this provider offers and the services it delivers.

I returned the hotspot within the time frame for a refund but have not seen anything in my acct yet. I paid for the whole yr up front and the money came out of my bank account immediately but when i call to talk to someone about this i keep getting switched over to the automated system. I ask to speak to a manager but they ignore the request and send me to automated support. This company seems very shady when it comes to refunding a customers money. Don't sign up with this company if you want to actually talk to a person when you have a problem. They only have customer service reps that do sales or tech support but billing issues you will only get a computer. I will never recommend this company to anyone.