UNREAL MobileIt starts with our name: Unreal—Unreal savings, Unreal coverage, and Unreal freedom from everything you hate about Big Wireless.Big Wireless is still up to the same old tricks: luring you in with introductory offers, confusing you with sneaky fees, and locking you in for years.Unreal Mobile is for the new, the now, the unapologetically you. The free thinkers who are tired of getting too little and paying too much. Do you want to hand over your hard-earned dollars to a mobile phone company? Didn’t think so. Unreal Mobile customers save $600 or more each year on their cell phone plans.With straightforward plans, simple contracts, and reliable coverage, Unreal Mobile doesn’t just flip the script on traditional wireless. It lights it on fire. As one of our customers said, “you’re so on point it’s unreal.” Yeah. That’s kind of our thing.Here’s the Deal:● Unreal Savings: Save big on upgrades, no contract necessary.● Unreal Coverage: Get nationwide talk, text, and premium 5G data starting at just$15/month.●Unreal Freedom: Easily switch online in minutes.Our Chief Brand Officer, Iggy Azalea, puts it best:"Unreal Mobile isn’t just a phone plan—it’s a movement. No contracts, no junk fees, no BS. This is for unreal creatures like you."So why wait another day? Ditch Big Wireless and join the movement. Unreal puts you first. Pickyour plan now at www.UnrealMobile.com. Unreal Mobile. For Unreal Creatures.
UNREAL Mobile (unrealmobile.com) has 321 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Excellent
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321 approved reviews, newest moderated first
Humble O.
This is the most diverse, reliable and worry-free mobile service I've ever had. I love the flexible plans and they've got me covered for all of my abroad needs as well!
Response from UNREAL MobileJul 1, 2021
Thank you for your review, Humble One! We would love to follow up with you on your review. Please reply to our private message so we can connect.
E.D.
I actually had no issues with the phone service itself and was very impressed with the signal I was getting. I left because communication from the company wasn't good. I couldn't make it to their working hours since they have the same hours as an average day job. Whenever I did try during a lunch break, I would be on hold for a while for both chat and phone. I tried emailing them and I didn't get a response back until about 3 weeks later. I can tell that the company is making improvements which actually makes me want to come back. If responses from emails become faster and working hours can be extended for both chat and phone, I would definitely go back to their prepaid plans
Response from UNREAL MobileMar 2, 2021
Hi E.D., we appreciate you taking the time to leave a review and apologize if this was your experience, this does not appear to be in line with our standards or average wait times. Please reply to our private message if anything was left unresolved so we can take a look.
Freddy T.
So Here is a COPY N PASTE of what UNREAL REPLIED to Me AFTER I Complained on their Horrific Service: > Reply from UNREAL Mobile A day ago Hi Freddy T-Power, we appreciate you taking the time to leave your review. It sounds like you are reviewing an older version of our service that utilized VOIP. We've since launched a new Premium Voice SIM which offers an improved native experience, including significantly upgraded voice quality and service reliability with no app required. If you're still having trouble with our service, please reply to our private message, so we can provide you with further assistance and help get you on a Premium SIM. . . This is My Reply: . 1--Why did you WAIT for My Complaint to NOW inform Me?? What Real Company does that??? . 2--Why didn't you just Automatically Inform Me /US / Your Customers?? Via TEXT / E-MAIL etc?? . 3--A Real organized Company would have told its Customer that a BETTER SERVICE is Available. . 4--So as long as I didn't COMPLAINT, you would have Never Informed Me...that's UN-Professional Irresponsible and untrustworthy. . And when you say Private Message you Mean e-mail as I already Mentioned in the Review?? Because there isn't any Private Message
Response from UNREAL MobileJan 8, 2021
Hi Freddy, we've been proactive in sending customers various emails informing them of our new Premium SIM card so they can upgrade as soon as possible. If you do not recall getting a notification, it's possible your inbox marked our email as spam. In any case, we're happy to help get you upgraded if you would like to do so.
Anthony B.
It is a 1 star and bad experience with multiple reasons. One reason is terrible communication. When i joined this carrier, i didn't know I had to use their app to call and text, and I always have to leave my connection on to do those stuff, other carrier like Cricket or Mint no need connection to do regular calling and texting. Plus, sometimes text and calling fails, with this carrier, they made my phone number had lots of trouble. Another reason is porting out problem. This carrier wasted my time to transfer my number, and didn't get through after leaving Unreal Mobile. This company gave me a headache. I contacted Unreal Mobile for my pin and account number to transfer my number, Mint said it would take at least a day to transfer. We did it before it recharges my plan in Unreal Mobile, but guess what, it took days to transfer, and it never got through, very disappointing I had to get a new number. The number didn't get transferred, because Unreal Mobile's fault and lied, we contacting Unreal why it's taking so long to transfer, thinking the phone number is broke, then we found out, we looked at our account and the pin and account number was different. support agents talking to us lied, they said the account number is 9999, instead we looked up ourselves on our account and it said 1281, cause we never knew, and the account number was wrong also, support agents said the account number was my cell phone number without the 1, instead, we looked at it ourselves and there was a 1, costumer services at Unreal kept lying at us, that's why porting out my number was trouble. There's this agent named Justin, he helped us but kept giving fake info, and it took to long to resolve my texting/calling issues to switch to different carrier. Unreal Mobile is exactly like FreedomPop, have to use their app to call and text. If you check on Google Play ratings, it is very low and lots of 1 star. So, my complaint is about Unreal Mobile telecommunications carrier, Their a cheap carrier, but terrible, and stressful with this company, cause they mess with us a lot. When I joined Unreal at the beginning, porting in and setup is trouble also, we have to call Unreal Mobile so many times to set it up, they do everything. Also, I have tried to switch my plan after 3 months for more data, I switched, guess what, i don't know why my plan was the same, we called Costumer Service, and no reason why my plan wasn't switch for more data, and they even charged us extra. Unreal Mobile took almost a week to do setups, port in over 2 days, port out over a week and failed. My mobile data was somewhat a problem, in order to have data, you must set up an APN by yourself and follow the instructions on the paper, and the APN never worked, the APN on the paper was a fake one, we called Costumer Service again to give us the real APN, once again, wasting time. I don't know why you have to add APN by yourself, it's not like automatic add by itself like Mint or Ultra. So, I left Unreal Mobile because of the reasons said above
Response from UNREAL MobileJan 18, 2021
Hi Anthony, we're sorry to hear you are unhappy with your experience. While every carrier will rely on a connection for your communications, our older version of the product did utilize an app for talk/text. However, we have since upgraded our services and no longer require an app on our Premium SIM! This means you will have a true cellular experience with higher voice quality and an overall better experience. As far as your port out goes, we'll have to take a look at your account to see why there was a miscommunication along the way. In any case, we apologize and have sent you a private message so you can respond with more information if anything was left unresolved.
Christian N.
This unreal mobile is trash.I did buy sim card 3 months ago,since that time till now I could not make any call without a Wifi or other place than my house but they keep charging me every month.I did call more than 10 times to fix this issue but they couldn't to fix this issue.Now I dicided to close my account at unreal. It is trash,I cannot recommend anyone to join it because may regret
Response from UNREAL MobileDec 15, 2020
Hi Christian, we're sorry to hear this and would like to gather some more information so we can better understand the cause of your issue and provide you with assistance. Please reply to our private message so we can help.
SophiaTeeVe E.
Your phone service is wonderful, i get great reception. Hope you get a good phone app soon. Also what are your plans for 5g. You have me for life. The yearly plan is awesome!
deelanza
great price & works well, but setup could do with more clear instructions and setting up on all platforms would help. does not like chrome .
C.H.
Your customer service is excellent. Your staff went above and beyond to make sure my phone works. I want to recognize Volt, Karen, and Justin for their tremendously terrific assistance. Why would I go anywhere else when I can get this kind of support. Not only they meet my expectation, but they also exceed my expectation and I hope your customer service can go 24/7. Thank you.