UnpaktReviews of unpakt.com

i HIGHLY recommend this service. I have moved several times long distances and have never had a really great experience until now. A friend of mine suggested Unpakt and I am so glad she did. I found the best moving company, M&M, and the price was reasonable and they even did an in home quote. The move was seemless. When I had questions on what to categorize in my inventory the customer service was very helpful. Absolutely will use form now on if I need to make another move.

Horrid company which is absolutely worthless at customer services. Our movers were rude and put extra charges on the contract after we signed it, and tried to charge us for it. I called and chatted with unpakt and they told me I had to take it up with the moving company. They made no attempt to resolve or correct the issue and were rude about it. Would never work with them again.

I canceled my service on Aug 30th before my move (because you were overcharging me, I called the company direct and got a quote $100 less than your price) it's been over a week and I still have not been refunded.... #scam #ScamAlert

Unpakt was responsible for the worst moving and customer service experience of our life. First, a preface: two years ago we had the BEST move of our life with Unpakt. They recommended a great packing company Simply Moving, five guys turned up on time with great attitudes and moved us out of our apartment in about five hours. An incredibly charming Unpakt customer service rep called and checked in the day before, the day of and the day after the move, it was easy and actually ENJOYABLE! I told everyone I know to use Unpakt. I raved about it. But that was 2016. This is 2018. The movers Unpakt recommended, Braha, turned up late, stinking of cigarettes, with huge attitude - just three guys - and they said they wanted to leave one guy in the van 'to guard it'. (There is a dedicated parking space for movers right outside our building.) They started wandering around our small two-bedroom apartment, looking lost. We had sold or donated about 25% of our stuff, and pre-packed all the kids clothes, our toiletries, and we already had all our books in boxes, as we wanted to save them time. The second and third guy didn't even know how to make up boxes. Absolutely nothing was packed in the first 45 minutes. I rang Unpakt and said, I'm worried they didn't send enough moving men, I don't even think these guys are legit, I think they are cowboys. The Unpakt customer service representative, who introduced himself as Matthew, said, "Cowboys? What is THAT supposed to mean?" I said "um, I mean that I don't think they are professional, they can't even make up boxes". He paused a long time and said "... right." I said "I’m so sorry, but this just shouldn't be happening, we have so many boxes ready to load, we have thousands of books already packed -" he interrupted sarcastically "you have THOUSANDS of books?" I was stunned to be treated so rudely and said "yes, actually I am a writer - ". He replied something like "…. Right okay sure". I was so surprised and upset to be treated like this that I put the phone down and burst into tears. Over the course of the next 14 hours, I rang both Unpakt and Braha multiple times, and sent multiple emails, as it was clear that the move was simply NOT happening the way it should have been. Braha sent another mover, who also milled around looking lost, struggling with boxes and tape. I was also heavily pregnant at the time. My husband was waiting for Braha to finish until past midnight. The Braha movers forced my exhausted husband to sign a home-made document saying that the move was over. Our building manager said he'd never seen such inept and slow packing – as he commented ‘it’s not even like you have a big apartment or a lot of stuff’. Our neighbors were texting me photos of the half-loaded van at 10pm and asking what the hell was going on. It was *insane*. We emailed Unpakt to complain about the unbelievable stress and substandard quality of this move, and received a terse email back from the same customer service person Matthew. Two weeks later we got a bill for an extra $6,000 from Unpakt, saying that the home-made document my husband was forced to sign just after midnight on moving day was an agreement of additional services. Summary: NEVER EVER MOVE WITH UNPAKT.

What a great service ... very simple easy to use interface and good way to reconcile and find best solution to your situation. The moving company that I picked was correctly represented by Unpakt and every thing went as planned. Granted I was prepared and had already done some homework -- so Unpakt just made me more organized and I used them as a 3rd party source to what I had started to figure out on my own.

My furniture was horribly damaged. They sent someone to "repair" it, and he showed up with a plastic bag full of furniture paint he bought at the store on his way here. He was incompetent and was unable to even improve the deep gashes and scratch marks on all my major furniture. I have been trying to get a response for a year, without any acceptable help. Unpakt was not helpful in addressing the problem. Unpakt arranged the unsatisfactory moving company that moved me and damaged my furniture. Given they apparently do not vet the movers they recommend, or help mitigate the damage, DO NOT USE THIS COMPANY.

To be clear, this review is for Unpakt, rather than the moving company. The moving company was great but the Unpakt customer rep I spoke to was rude and abusive. After the move, I was randomly charged $300 because the Unpakt woman told me that the movers had to switch to a smaller truck to deliver my furniture. I contacted the movers directly and they told me that they did not switch and had not asked Unpakt to charge me. While I was successful in getting my refund eventually, it seems obvious to me that Unpakt was just trying to scam me out of $300, since the movers weren't even aware that this fee was charged post move. On top of that, every interaction with the Unpakt customer rep was a nightmare. She was rude and abusive and unwilling to listen to reason. Don't use Unpakt unless you are looking to get scammed!

One star only because that's the minimum. In a word, thieves. Bait and switch, hidden fees, BS calculator - especially the boxes! Choose anyone else. Theses guys will steal your money. Run!