UnpaktReviews of unpakt.com

Easy, straightforward, well-priced. Friendly and efficient movers.

Fraudulent service! I am in the middle of cross country move right now, and Unpakt is completely unresponsive regarding the failed service. I was sold a moving service through Federal Moving, who guaranteed a specific delivery window. I flew across the country to meet the movers to find out that they are a last week late. I called Unpakt, who committed to research and resolve the issue, but now they have been unresponsive for 2 days. Neither Unpakt or Federal Moving should be in business.

Very easy to use and efficient! Great experience!

Tedious process but worthwhile if you are budget-conscious I've moved A LOT in the past decade, and moving has always been a pain. Movers I've used seem like they've straight up made up the prices. Costs per hour, tolls, amount of furniture, blah blah blah... all of which add up to whatever movers feel like charging that day. You can never get a REAL price. Unpakt removed all that guessing from the game (I'm sure movers aren't too excited about this). They have EXACT prices based on exactly the items you own AND NOTHING ELSE. Sure it was super tedious listing all the furniture and boxes I was moving, but at the end of the day, I liked knowing that moving one chair cost exactly X amount of dollars. It actually helped me purge my furniture and belongings. (e.g. I don't want to spend $8.50 to move this lamp, so I'm just throwing/donating this). I also really liked that they updated your costs based on your inventory. I ended moving less boxes that I originally claimed on their site (spring cleaning!), so I was reimbursed the difference. Overall, a great service for fastidious people. No guesswork. --

Great service to quickly find movers and see actual prices without spending time on long phone calls. I edited my inventory (Unpakt built a basic list for me to start off with), compared prices and selected a mover to reserve my move with. Movers came on move day, moved my stuff quickly and safely and didn't ask for any cash or payment. I paid through Unpakt and knew exactly what will be my final price. The easiest move I ever had. Felt like riding an Uber :-)

It made moving super easy. I listed my items, chose a quoted bid, got a fair, solid, price. Move day was swift and painless. I moved from a one bedroom from Brooklyn to Manhattan, and all in all in took less than 3 hours. Should've done this in my previous moves.

The worst possible service. Unpakt does little-to no-actual facilitating or moderation between you and your contracted moving carrier. Most of the communication between my mover and me was via direct calls from the mover's dispatch office or the truck driver to me. When I asked the carrier to communicate through Unpakt, they never did. The carrier called me on a Wednesday night telling me they would deliver Thursday morning, but then never showed up. I missed a day of work for that. When I called Unpakt Thursday afternoon seeking resolution for the late delivery, I found out I was billed that day with an extra surprise $450 "shuttle fee" through Unpakt for a delivery that never occurred. Unpakt said this was based on the discretion of the carrier because they said a normal 53' semi wouldn't fit in my neighborhood. Meanwhile, at no point during all the "off the record" calls the carrier placed to me was it decided a shuttle was needed; quite the opposite, I told them numerous times not to bring one because they kept asking, which seemed suspicious. However, Unpakt saw it fit to take the word of the carrier - without confirming with me, the customer - and charge me for shuttle service on a yet-to-occur delivery. I literally begged Unpakt to take this fraudulent charge off my bill and refund me, but they refused and said it was "how they do business". When the carrier did finally show up on Friday, they were in a full-sized 53' semi, not the shuttle I was pre-emptively charged for. I had to take a photo of the semi and send it to Unpakt to get them to agree to refund the shuttle fee. And Unpakt never did address the late delivery with the carrier or offer any compensation or discount for my lost time. When I called Unpakt again on Friday afternoon to discuss damaged furniture from the move, the woman on the phone said it was almost closing time and a manager probably wasn't around. Across two stressful days of discussing late deliveries, arguing unwarranted fees, begging Unpakt not to charge me for services not rendered, and being told I couldn't talk to a manager, Unpakt kept up this line of BS saying there were emails between me, the carrier, and Unpakt detailing all of this and that I was being unreasonable or dramatic. I only received an email from the carrier AFTER arguing with Unpakt about the erroneous shuttle fee on Thursday because I had to then call the carrier MYSELF and ask them to forward me the correspondence they had with Unpakt about up-charging me. Also, the carrier had three guys show up to offload my stuff, but only one actually did any work. The other two "weren't dressed for the weather". If the carrier's personnel are not able to stand Ohio in November, why are they allowed to move my stuff? Unpakt had no answer for that, either. The real kicker is that, while unloading my stuff on Friday, the mover's dispatcher called the driver (who was standing in my living room) and asked if a shuttle was needed because Unpakt got my photo of his truck and was going to refund my money if they didn't use one. So there you have it: I heard the carrier dispatch trying to justify a fraudulent expense after I worked so hard to resolve it with no help from Unpakt. Thankfully, the driver said he was almost done and no shuttle was used. These are the types of companies Unpakt contracts to handle your move. Unpakt is an awful company and should be reported to the Better Business Bureau. So should the carrier that moved my stuff (Puma Van Lines).

Very expensive and very annoying to try and list every single thing that will be lifted bu the movers! DONT DO IT!